---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Managing cloud accounts

# Managing cloud accounts {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Managing a cloud account enables you to accomplish a range of tasks such as canceling, suspending, or reactivating cloud accounts, and adding unmanaged accounts.
{#managing-an-account__table_qmv_chb_fcc__entry__2}

| Activity | Description |
|-|-|
| [Cancel a Cloud account request](https://www.servicenow.com/docs/KaueuvtPwjnGtjJZuoUdoQ "Cancel an account request that you have submitted.") | Requesters can cancel their own account requests. |
| [Suspend a Cloud account](https://www.servicenow.com/docs/qcCGwpEax1yJqn6V5JzHDw "Suspend an account when there’s a budget constraint or the account owner isn’t available in the organization. Only admins and account owners can see the suspended accounts.") | Suspended accounts can still be used along with its resources, but new resources can't be created for it. Before requesting account suspension, the ServiceNow admin must have already set up a suspension configuration. |
| [Reactivate a cloud account](https://www.servicenow.com/docs/3fLgICzBXu~T3k165ckrnA "Reactivate an account that was previously suspended if there is a need retrieve the account. After reactivating an account, the account status changes from suspended to active. Only Cloud Account Management managed accounts can be reactivated.") | Suspended accounts can be reactivated. |
| [Add an unmanaged cloud account](https://www.servicenow.com/docs/bh3CsPEjpAX00V~dee5UnA "Managing a cloud account involves tracking budgets, checking for configuration violations, and validating certificates. The procedure helps you to onboard an unmanaged cloud account.") | You can import cloud accounts to manage them. |
[Table 1. Account management activities]

{#managing-an-account__table_qmv_chb_fcc}
* **[Cancel a Cloud account request](https://www.servicenow.com/docs/KaueuvtPwjnGtjJZuoUdoQ)**   
  Cancel an account request that you have submitted.
* **[Suspend a Cloud account](https://www.servicenow.com/docs/qcCGwpEax1yJqn6V5JzHDw)**   
  Suspend an account when there's a budget constraint or the account owner isn't available in the organization. Only admins and account owners can see the suspended accounts.
* **[Reactivate a cloud account](https://www.servicenow.com/docs/3fLgICzBXu~T3k165ckrnA)**   
  Reactivate an account that was previously suspended if there is a need retrieve the account. After reactivating an account, the account status changes from suspended to active. Only Cloud Account Management managed accounts can be reactivated.
* **[Add an unmanaged cloud account](https://www.servicenow.com/docs/bh3CsPEjpAX00V~dee5UnA)**   
  Managing a cloud account involves tracking budgets, checking for configuration violations, and validating certificates. The procedure helps you to onboard an unmanaged cloud account.
* **[Update cloud account details](https://www.servicenow.com/docs/UNuD8GelpIApXnacHjS1Jg)**   
  Keep account details up to date so you can identify and resolve policy violations effectively.