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sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

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ft:locale :

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ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

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---

# Reactivate a cloud account

# Reactivate a cloud account {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Reactivate an account that was previously suspended if there is a need retrieve the account. After reactivating an account, the account status changes from suspended to active.
Only Cloud Account Management managed accounts can be reactivated.

## About this task

Only an admin or account owner can view the reactivated account.

## Before you begin

A suspend profile must exist for an account to be reactivated. For more details, see [Set up suspension of an AWS account using service control policy](https://www.servicenow.com/docs/i~eOBY2iYELCSR5ra5vnkA "Set up a restriction on cloud account creation. For example, when the account owner isn’t in the organization or if there are budget constraints. Using Cloud Account Management, admin adds the account number to the AWS organization's service control policy, promoting existing accounts to continue to function normally while blocking new account creation.").