---
sourceDocument: Australia IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - australia

ft:locale :

    - en-US

ft:publication_title :

    - Australia IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Suspend a Cloud account

# Suspend a Cloud account {#ariaid-title1}

* Release version: Australia
* 
* Updated March 12, 2026
* 
* ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read

Suspend an account when there's a budget constraint or the account owner isn't available in the organization. Only admins and account owners can see the suspended accounts.

## Before you begin

An account requires a suspend profile to be suspended. For more information, see [Set up suspension of an AWS account using service control policy](https://www.servicenow.com/docs/2ckUNBKfsfVlL4HjFDAcFQ "Set up a restriction on cloud account creation. For example, when the account owner isn’t in the organization or if there are budget constraints. Using Cloud Account Management, admin adds the account number to the AWS organization's service control policy, promoting existing accounts to continue to function normally while blocking new account creation.").

Role required: sn_itom_cam.cw_admin or sn_itom_cam.cw_requestor

## Procedure

1. Navigate to AllCloud WorkspaceHome.
2. Select Subscription Accounts.
3. Under the Managed Accounts section, select Active.
4. Select an account check box and select Suspend.
5. In the confirmation dialog box, enter the reason for suspension and select Yes.  
   * Once you have created a suspension request, the request is sent to the admin for approval.
   * Suspended accounts are listed under the Managed AccountsSuspended section.
   {#suspend-account__ul_xgj_fr4_cbc}

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