Cloud User Portal

  • Release version: Australia
  • Updated July 20, 2026
  • 2 minutes to read
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    Summary of Cloud User Portal

    The Cloud User Portal enables ServiceNow customers to efficiently manage their cloud environments by providing immediate access to daily cloud activities. It allows users to monitor quotas, costs, budgets, lifecycle events, stack health, and handle requests related to cloud stacks and resources. The portal supports requesting new stacks, managing existing stacks, performing lifecycle operations (such as stop, start, or deprovision), and creating or tracking incidents.

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    Using the Overview Page

    The Overview page serves as the central dashboard for cloud resource management, offering quick access to key tasks and status reports:

    • Launch a Stack: Access the service catalog to request new stack items, which are launched upon approval.
    • Manage Stacks: View and manage stacks assigned to the user.
    • View Activities: Track activities including stack requests, change requests, incidents, cloud events, and SSH keys.
    • View Resources: Access detailed status and information about individual resources.
    • Pending Requests: Monitor the progress and status of submitted stack requests through the Activities page, with a summary link available for pending requests.

    Note: Starting with the Australia release, the Current Month Spend and Budget widgets are deprecated for non domain-separated instances.

    Key Status Reports on the Overview Page

    • Views: Filter and manage your resources and group-assigned resources.
    • Current Month Spend: Displays cost breakdowns by category for cloud resources.
    • Budget: Shows budget consumption as an arc chart relative to allocated budget.
    • Quota: Visualizes quota consumption versus allocated maximums for resource types like VM Count, vCPUs, Storage, Network, and Stack Count.
    • Recent Stacks: Lists the ten most recently requested stacks with details such as name, catalog item, cloud account, and order status.
    • Stack Health: Displays recent incidents and resource statuses with color-coded severity indicators (Red for outages, Orange for performance issues, Grey for requests/questions).

    Using the Task Bar

    The task bar provides streamlined navigation and functionality for managing cloud resources:

    • Overview: Returns to the portal home page.
    • Catalog: Access the Service Catalog by category (VM, Compute, Network, Storage, etc.) to launch new stack items.
    • Stacks: View all stacks assigned to you, explore stack details, resources, properties, activities, and lifecycle operations.
    • Resources: Manage individual resources within provisioned stacks, regardless of the original requester.
    • Activities: Monitor stack requests, change requests, lifecycle events, incidents, and SSH keys associated with your stacks and resources.

    The Cloud User Portal gives you immediate access to all day-to-day cloud activities.

    Cloud User Portal

    Use the Cloud User Portal to perform the following actions:
    • Monitor your quota, costs, budget, life-cycle events, stack health, and requests.
    • Request stacks from the service catalog and track requests.
    • Request life-cycle operations for stacks and resources (for example, stop, start, or deprovision).
    • Create and track incidents.

    Using the 'Overview' page

    Cloud User Portal overview screen

    Table 1. Tasks on the 'Overview' page
    Launch a Stack Open the service catalog of items that you can request. You request an item and, when your request is approved, the system launches the stack. See Launch a stack.
    Manage Stacks View the stacks assigned to you. See Manage a stack.
    View Activities

    View activities for your stacks and resources. Activities include stack requests, change requests, incidents, cloud events, and SSH keys. See View Activities.
    View Resources Opens the Resource Details page to view details and status of a resource. See Manage a resource.
    Pending Requests When you submit a request for a stack, the Activities page displays the progress and status of the stack request, and a Pending Requests link and count appears. Click the link to view a summary of pending stack requests. See Track a stack request.
    Important:
    Starting with the Australia release, the Current Month Spend and Budget widgets are deprecated for non domain-separated instances.
    Table 2. Quick-look status reports on the 'Overview' page
    Views A filter to view and manage your resources as well as the resources assigned to the group you belong to.
    Current Month Spend A chart that shows costs, by category, for your cloud resources.
    Budget A chart displaying an arc based on your consumption of budget allocated to you.
    Quota A graph shows your quota consumption for quota-defined resource types such as VM Count, vCPUs Count, Storage Volume Size, Network Count, and Stack Count. You can view the quota that you have consumed compared to your maximum allocated quota. See Viewing resource quota limits.
    Recent Stacks Ten stacks that you most recently requested. Each entry shows the Name, Catalog item requested, Cloud account used to request the stack, and the order status of the requested stack. Click a Name to view stack details.
    Stack Health Shows the most recent 10 items: Incidents created for provisioned stacks or active stacks with a resource turned off. Also shows the resources which are down. Click an item to view stack details. Color codes for incident type:
    • Red: Outage.
    • Orange: Performance issue or Something is broken.
    • Grey: Question or Request.

    Using the task bar

    From the task bar, you can perform the following actions:

    The task bar on the 'Overview' page

    Overview Return to the home page of the Cloud User Portal.
    Catalog View the Service Catalog of items that you can request to launch stacks. When you select a Service Category (VM, Compute, Network, Storage, and so on), the All Items section lists the items in the selected category. Click Launch to request an item. See Launch a stack.
    Stacks Lists all stacks that are assigned to you. Select a catalog item to view the stacks that the item launches. Click a stack to view details—all resources, resource properties, activities, and life cycle operations. See Manage a stack.
    Resources Lists individual resources of the provisioned stacks that are assigned to you, regardless of who requested the stack. See Manage a resource.
    Activities Stack requests, change requests, cloud life cycle events (if configured), and incidents that are associated with your stacks and resources. SSH keys that you created or that were generated for you. See View Activities.