Cloud User Portal

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Cloud User Portal

    The Cloud User Portal provides ServiceNow customers with immediate access to manage daily cloud activities efficiently. It enables monitoring and managing cloud resources, costs, quota, requests, incidents, and stack health through an intuitive interface.

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    Key Features

    • Monitoring and Management: Track quota usage, costs, budgets, lifecycle events, stack health, and requests to maintain control over cloud resources.
    • Service Catalog and Stack Requests: Request stacks from the service catalog, submit lifecycle operations (e.g., stop, start, deprovision), and monitor the approval and launch process.
    • Incident Management: Create and track incidents related to provisioned stacks, ensuring timely issue resolution.
    • Overview Page Functions:
      • Launch a Stack: Access the service catalog to request and launch stacks after approval.
      • Manage Stacks: View and manage stacks assigned to you, including resource details and lifecycle operations.
      • View Activities: Monitor activities such as stack requests, change requests, incidents, cloud events, and SSH keys.
      • View Resources: Access detailed status and configuration of individual resources.
      • Pending Requests: Track the progress and status of stack requests with easy access to pending items.
    • Quick-Look Status Reports:
      • Views: Filter and manage resources assigned to you and your group.
      • Quota: Visual graphs display consumption of quota-defined resources like VM count, vCPUs, storage, network, and stack count.
      • Recent Stacks: List of the ten most recent stack requests with status and details.
      • Stack Health: Displays recent incidents and resource status with color-coded severity indicators (Red for outage, Orange for performance issues, Grey for questions or requests).
    • Task Bar Navigation: Provides quick access to key portal areas including Overview, Catalog (to launch stacks), Stacks (to manage assigned stacks), Resources (individual resource management), and Activities (monitor stack-related events and incidents).

    Important Notes

    Starting with the Australia release, the Current Month Spend and Budget widgets are deprecated for non domain-separated instances.

    This portal streamlines cloud resource management, enabling ServiceNow customers to efficiently request, monitor, and maintain cloud stacks and resources with clear visibility into costs, quotas, and operational health.

    The Cloud User Portal gives you immediate access to all day-to-day cloud activities.

    Cloud User Portal

    Use the Cloud User Portal to perform the following actions:
    • Monitor your quota, costs, budget, life-cycle events, stack health, and requests.
    • Request stacks from the service catalog and track requests.
    • Request life-cycle operations for stacks and resources (for example, stop, start, or deprovision).
    • Create and track incidents.

    Using the 'Overview' page

    Cloud User Portal overview screen

    Table 1. Tasks on the 'Overview' page
    Launch a Stack Open the service catalog of items that you can request. You request an item and, when your request is approved, the system launches the stack. See Launch a stack.
    Manage Stacks View the stacks assigned to you. See Manage a stack.
    View Activities

    View activities for your stacks and resources. Activities include stack requests, change requests, incidents, cloud events, and SSH keys. See View Activities.
    View Resources Opens the Resource Details page to view details and status of a resource. See Manage a resource.
    Pending Requests When you submit a request for a stack, the Activities page displays the progress and status of the stack request, and a Pending Requests link and count appears. Click the link to view a summary of pending stack requests. See Track a stack request.
    Important:
    Starting with the Australia release, the Current Month Spend and Budget widgets are deprecated for non domain-separated instances.
    Table 2. Quick-look status reports on the 'Overview' page
    Views A filter to view and manage your resources as well as the resources assigned to the group you belong to.
    Current Month Spend A chart that shows costs, by category, for your cloud resources.
    Budget A chart displaying an arc based on your consumption of budget allocated to you.
    Quota A graph shows your quota consumption for quota-defined resource types such as VM Count, vCPUs Count, Storage Volume Size, Network Count, and Stack Count. You can view the quota that you have consumed compared to your maximum allocated quota. See Viewing resource quota limits.
    Recent Stacks Ten stacks that you most recently requested. Each entry shows the Name, Catalog item requested, Cloud account used to request the stack, and the order status of the requested stack. Click a Name to view stack details.
    Stack Health Shows the most recent 10 items: Incidents created for provisioned stacks or active stacks with a resource turned off. Also shows the resources which are down. Click an item to view stack details. Color codes for incident type:
    • Red: Outage.
    • Orange: Performance issue or Something is broken.
    • Grey: Question or Request.

    Using the task bar

    From the task bar, you can perform the following actions:

    The task bar on the 'Overview' page

    Overview Return to the home page of the Cloud User Portal.
    Catalog View the Service Catalog of items that you can request to launch stacks. When you select a Service Category (VM, Compute, Network, Storage, and so on), the All Items section lists the items in the selected category. Click Launch to request an item. See Launch a stack.
    Stacks Lists all stacks that are assigned to you. Select a catalog item to view the stacks that the item launches. Click a stack to view details—all resources, resource properties, activities, and life cycle operations. See Manage a stack.
    Resources Lists individual resources of the provisioned stacks that are assigned to you, regardless of who requested the stack. See Manage a resource.
    Activities Stack requests, change requests, cloud life cycle events (if configured), and incidents that are associated with your stacks and resources. SSH keys that you created or that were generated for you. See View Activities.