Track a stack request

The system generates a request when you submit the form to launch a stack.

Before you begin

Role required: sn_cmp.cloud_service_user

About this task

If no approval policy is defined, requests are auto-approved. If a policy is defined, then a user on the approver list must approve the request.

If the quota limit exceeds for you or your user group, then an error message appears or the system triggers a policy-based approval. For more information about the quota limits, see Viewing resource quota limits.

Procedure

1. Go to the Activities page or navigate to Overview > View Activities, then select Track > Requests.
   The following color codes show you the status of the request:

   • Green: Completed or Approved.
   • Orange: Processing.
   • Red: Rejected, Error, or Canceled.
2. In the Requests list, click an entry.

   Status tab
   Request Status	Actions taken on the request. Click the down-arrow () to toggle between: Verbose mode that describes each action and the status of the action Icon-only mode that indicates only the status (pass/fail) of an action.
   Stack Status	Status of each stack request. If deployment fails, errors from cloud orchestration are listed.
   Comments / Work Notes tab
   Item requested and request number	Log of comments and notes made for the request. The itil role is required to add a comment or work note. To add a comment or work note: Enter text. Select the Work notes check box to add a work note. Click Send.
   Request Details tab	Values that the requester submitted on the stack request form.
   Tasks tab	Lists all the catalog tasks created for stacks that failed to provision. Click a catalog task to view more details about that task. See Resubmit a failed stack request.