Create an action for an 'on Catalog item request start/end' policy

The on Catalog item request start trigger fires after the user opens a request form. The on Catalog item request end trigger fires after a user submits a request form. A policy that is triggered by the on Catalog item request start or on Catalog item request end trigger can run a script or execute a subflow.

Before you begin

• Role required: sn_cmp.cloud_governor or admin
• Optional: Create one or more cloud policy groups.
• Configure a cloud policy rule and associated conditions.

Procedure

1. In the Cloud Admin Portal, navigate to Govern > Policies.
2. Open a cloud policy and set the policy to the Draft state if needed.
3. Open the rule that should perform the action and then click New on the Policy Rule Actions related list.
4. On the popup, click Create for the type of action to perform, enter a unique and meaningful Action Name, and then fill in the form for the action.

   

   Table 1. Settings for the 'Execute a Script' action

   Field	Description
   Action Script Category	Select a category.
   Action Script Name	Specify a unique and meaningful name for the script.
   Action Script	Create the script in the text box. See Create a policy action script for details.

   Figure 1. Configuring an 'Execute a Subflow' action to run the base-system 'Change Request' subflow

   

   Table 2. Settings for the 'Execute a Subflow' action

   Field	Description
   Action Name	Specify a unique and meaningful name for the action that starts the subflow.
   Subflow	Select the subflow to execute.