Set capacity limits on user requests for resources

  • Release version: Australia
  • Updated March 12, 2026
  • 1 minute to read

    • Capacity limits place restrictions on the attributes of cloud resources such as the number of virtual machines, virtual CPUs, or aggregate storage. You can set limits on resources separately for each logical datacenter in a cloud account.

    Before you begin

    • A cloud account must exist with service accounts and associated datacenters. You must run on-demand Discovery to discover datacenters before you can schedule Discovery.
    • Use the Cloud Discovery Workspace, and at least version 1.15 of Discovery and Service Mapping Patterns from the ServiceNow Store.

    Role required: sn_cmp.cloud_admin

    About this task

    Note:
    You can also use quotas to set per-user and total capacity limitations on resources. See Quotas and resource order controls.

    Procedure

    1. Navigate to All > Cloud Admin Portal > Manage > Cloud Accounts.
    2. Click a cloud account, and then, on the Datacenters tab, select a datacenter.
    3. Set the state to Draft.
    4. On the Capacity Limits tab, set the Capacity Limit values as needed.
      Use the Capacity Limits tab to limit options like the number of CPUs
      Value Description
      Discovered Total value discovered by the Discovery process for all resources in the selected service account.
      Provisioned Total value provisioned for the selected service account.
      Capacity Limit Maximum allowed value calculated as the sum for all resources in the selected service account.
      Unit Unit of measure for the specified value. For example, storage is measured in units of GB.
    5. Click Update.
    6. Set the state to Published.

    What to do next

    Click Discover Now to run Discovery on the logical datacenters.