Support for continuous delivery (configuration management)

  • Release version: Australia
  • Updated June 16, 2026
  • 2 minutes to read
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    Summary of Support for continuous delivery (configuration management)

    The Cloud Provisioning and Governance application in ServiceNow supports integration with continuous delivery and configuration management tools, with Ansible as the default provider. This capability enables customers to automate application deployment and configuration management through two main approaches: application profile based and resource block based.

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    Key Features

    • Application profile based approach: Create multiple application profiles (e.g., PostgreSQL, Apache) mapped to configuration management providers. When ordering through the Cloud User Portal, users can select a profile and modify configuration attributes before provisioning.
    • Resource block based approach: Use resource blocks representing entities managed by configuration providers within blueprints. These blocks can be reused for multiple similar entities. During provisioning, configuration attributes specific to the selected provider appear and the configuration can be saved in the CMDB.
    • Post-provisioning actions: Users can trigger Ansible jobs as day-2 operations after VM deployment, allowing further configuration tasks to run automatically post-installation.
    • Blueprint limitations: From the Orlando release onward, existing blueprints on upgraded instances remain functional but new blueprints cannot be created.

    Practical Steps for Customers

    1. Create credentials for Ansible: Configure the necessary credentials to enable Cloud Provisioning and Governance to access Ansible Tower.
    2. Create workload provider type and provider: Set up the configuration management provider in ServiceNow, then run discovery to import existing resources.
    3. Create application profiles: Define profiles that represent applications managed by the configuration provider, based on discovered inventories.
    4. Create blueprints: Build blueprints incorporating BootstrapNode, RegisterNode, and ExecuteConfigPackages operations on virtual resources managed by the configuration provider. Customize inputs for user selections.
    5. Provision resources: Deploy resources from the Cloud User Portal, with visible stack statuses reflecting configuration management steps.

    Why This Matters

    This integration streamlines automated application deployment and configuration management within ServiceNow, reducing manual efforts and improving consistency. By leveraging Ansible and configuration management providers, customers gain greater control over the provisioning lifecycle and can execute post-deployment customization efficiently.

    The Cloud Provisioning and Governance application supports integration with continuous delivery solutions (also known as configuration management). Ansible is supported as the default config management provider.

    The Cloud Provisioning and Governance application supports configuration management providers in two ways:
    • Application profile based approach: Create an application profile for an entity and in the order catalog form, select that profile to deploy that entity. Each profile has a config installable. You can create multiple application profiles- as an example, one for PostgreSQL and one for Apache. Each profile can be mapped to a configuration management provider. In the Cloud User Portal, based on the profile you select, a configuration grid appears populated with attributes and values for that specific configuration management provider. You can modify any values in the order form and provision the entity.
    • Resource block based approach: Use a resource block, like Apache2, in a blueprint to represent an entity that a configuration management provider manages. The same resource block can be used to support more than one entity of the same kind. As an example, an Apache2 resource block can be used to support multiple Apache2 servers. In the order catalog form, select a provider type and then select a provider. Based on the specific provider, configuration management attributes and values appear. Once you provision the entity, you can save the configuration of the resource block and store it in the CMDB for future use.
    • Post-provisioning actions during catalog deployment: Users can call ansible job as a post-provisioning step in any catalog which deploys a VM. This will be executed as a day-2 operation once the VM installation is completed. For more information on the processes, see https://www.servicenow.com/community/itom-blog/cpg-calling-ansible-job-as-post-provision-step-for-cloud-catalog/ba-p/2271552 and https://www.servicenow.com/community/itom-blog/cpg-calling-ansible-job-as-day2-operation/ba-p/2270969.
    Important:
    Starting with the Orlando release, the cloud provisioning blueprints are available on instances upgraded from a previous release but you cannot create new blueprints. Existing blueprints and catalog items from those blueprints remain unaffected and continue to work.

    What to do

    Step Goal See these topics
    1. Create credentials for Ansible. Enable Cloud Provisioning and Governance to access the configuration provider with the necessary credentials. Configure Ansible Tower user name and password
    2. Create the workload provider type, and then create the provider. Configure Cloud Provisioning and Governance to work with the configuration management provider of your choice. Then run discovery on the provider, using the credentials you provide, to find the resources that the provider already owns. Create a workload provider type and Create an Ansible configuration management provider and run Discovery
    3. Create an application profile with a mapping Create the profile that defines the application that the configuration management provider manages. The profile is based on the discovered inventories in the provider. Create an application profile
    4. Create a blueprint Create a blueprint with BootstrapNode, Register Node, and ExecuteConfigPackages operations on the virtual resource that the configuration provider manages. You can also customize the input parameters on the form to allow the user to select important inputs, like the application profile template, organization, and credential ID.
    5. Provision a resource from the Cloud User Portal

    The resource should provision, with the stack status indicating the BootstrapNode, Register Node, and ExecuteConfigPackages steps.