Install Cloud Discovery Workspace

  • Release version: Australia
  • Updated March 12, 2026
  • 2 minutes to read

    • You can install the Cloud Discovery Workspace application (com.cloud_operations_workspace) if you have the admin role.

    Before you begin

    Important:
    Cloud Discovery Workspace is now deprecated and no longer supported or available for new activation. Discovery Admin Workspace provides the latest experience for this functionality. For details, see the Application/Plugin Deprecation Process [KB0867184] article in the Now Support knowledge base.

    When Cloud Discovery Workspace is installed, several plugins and applications are also installed. For more information, see Plugins or applications installed with ITOM Visibility.

    • Ensure that the application and all of its associated ServiceNow Store applications have valid ServiceNow entitlements. For more information, see Get entitlement for a ServiceNow product or application.
    • Cloud Discovery Workspace requires the following plugin. Ensure that the following plugin is activated before you install Cloud Discovery Workspace.
      Required ServiceNow plugins
      Discovery (com.snc.discovery)
      ServiceNow Cloud Discovery finds applications and devices on your network, and then updates the CMDB 360 with the information it finds. For more information on activating Discovery, see Request Discovery.

    Role required: admin

    About this task

    When you install the Cloud Discovery Workspace application, it automatically installs the following role:

    Table 1. Cloud Discovery Workspace role
    Role name Description and tasks Nested roles
    sn_cloud_ops_ws.cloud_ops_admin The Cloud Discovery Workspace admin can perform the following actions:
    • View the Cloud Discovery Workspace dashboard
    • Create Cloud Discovery schedules
    • Monitor Cloud Discovery operations
    • View Cloud Discovery reports
    • sn_itom_ui_comp.itom_component_user
    • discovery_admin
    • cloud_admin

    Procedure

    1. Navigate to All > System Applications > All Available Applications > All.
    2. Find the Cloud Discovery Workspace application (com.cloud_operations_workspace) using the filter criteria and search bar.

      You can search for the application by its name or ID. If you cannot find the application, you might have to request it from the ServiceNow Store.

      Visit the ServiceNow Store to view all the available apps, and for information about submitting requests to the store. For cumulative release notes information for all released apps, see the ServiceNow Store version history release notes.

    3. In the Application installation dialog box, review the application dependencies.

      Dependent plugins and applications are listed if they will be installed, are currently installed, or need to be installed. If any plugins or applications need to be installed, you must install them before you can install Cloud Discovery Workspace.

    4. Optional: If demo data is available and you want to install it, select the Load demo data check box.
      Demo data are the sample records that describe application features for common use cases. Load the demo data when you first install the application on a development or test instance.
    5. Select Install.