---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure task modules for the AIOps AI Specialist

# Configure task modules for the AIOps AI Specialist {#ariaid-title1}

Release version: Brazil  
Updated November 1, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable and configure the AI Specialist's capabilities by activating the Deflect, Investigate, and Remediate modules that control what the AI Specialist does when it receives an alert.

## Before you begin

Very you have the following setting

* Platform version Brazil Patch 2 or later.
* ServiceNow Otto for IT Operations Management (ITOM) application, version 2.10.0 or later.
* AIOps Experience application, version 27.2.68 or later.
* AIOps AI Specialist (sn_ai_aiops_force) plugin, version 3.0.0 or later.
{#configure-task-modules-ai-specialist__ul_yjq_pz3_clc}

For the Remediate module, confirm that your instance has available automations enabled as alert management rules.

Role required: evt_mgmt_admin or evt_aiops_manager

## Procedure

1. Configure the Noise reduction module.
   1. In the Tasks tab, select the Noise reduction task module.  
   2. Enable Auto-close insignificant alerts.  
      Note:  
      Noise reduction accuracy improves over time as the AI processes more alerts in your environment. In the first days of operation, monitor the [AI supervising](https://www.servicenow.com/docs/S7e~N2jiSIPnydifLG38QQ "The AIOps Supervisor home page helps supervisors review operational workload across selected assignment groups and monitor AIOps AI Specialist activity in Service Operations Workspace.") tab to confirm the AI is deflecting the right alerts.
2. Configure the Investigate module.
   1. In the Tasks tab, select the Investigation task module.
   2. Enable Root Cause Analysis if you want the AI Specialist to search for related alerts and changes that explain the alert.
   3. Enable Impact Analysis if you want the AI to assess which services and business services are affected.
   4. Under Knowledge Sources, select the knowledge bases you want the AI Specialist to reference during investigation.  
      Including relevant knowledge sources improves the quality of the AI's probable cause assessment. Select the sources your operators already use for alert investigation.
   5. Select Save.
3. Configure the Remediate module.
   1. In the Tasks tab, select the Remediation task module.  
   2. Enable Suggest remediation if you want the AI Specialist to recommend a remediation action to resolve an alert.  
      Remediate searches existing KB articles for available automation and suggests the best possible remediation actions that the user can execute.
   3. Select Save.

## Example

Tip:  
A team new to AI Specialists starts with only Investigate enabled, with root cause and impact analysis on, and Noise Reduction and Remediate off. After two weeks, they review the AI's findings, confirm accuracy, and then enable Noise Reduction. Once they validate automation in an KB, they enable Remediate. This phased approach builds team confidence before expanding AI autonomy.

## What to do next

After configuring task modules, test the AI Specialist with a real alert. See [Test and activate the AIOps AI Specialist](https://www.servicenow.com/docs/DIR485PPaeNJ1oBUNE_uVQ "Run the AI Specialist with a real alert to preview its output before it goes live as an active member of your NOC team.").