---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Triggering remedial actions from flows

# Triggering remedial actions from flows {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can trigger DEX remedial actions from a flow in Workflow Studio to remediate issues on a device.

## When to use a flow {#Trigger-ra-flow__c-triggering-remedial-actions-from-flows-when-to-use}

Workflow Studio is a ServiceNow interface for building flows, subflows, and actions. Create a flow in Workflow Studio to run a remedial action as a process step. Run it after an approval, when a requested item is fulfilled, or on
a schedule.

## How it works {#Trigger-ra-flow__c-triggering-remedial-actions-from-flows-how-it-works}

Your flow calls the Execute remedial action subflow, which is included with the DEX
Application and Device Health application. A subflow is a reusable sequence of actions that a flow can trigger.

* Your flow passes the three subflow inputs and an optional origin ID:
  * The device, which is its computer configuration item (CI) in the Configuration Management Database (CMDB).
  * The remedial action, which can be any active base system or custom remedial action.
  * The remedial action parameters.
  * The remedial action origin, which is optional.
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* The subflow checks that the action can run on the device, and then triggers it.
* The subflow waits for the action to finish and returns the outcome to your flow.
* When a remedial action runs, the system creates a remedial action execution record. You can view these records, along with runs from the Action Library, in the Remedial Action Executions list.
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## Requirements {#Trigger-ra-flow__c-triggering-remedial-actions-from-flows-requirements}

* DEX Application and Device Health (ADH), starting with version 5.3.2.
* An active remedial action that supports the operating system of the device. To create one, see [Create a remedial action](https://www.servicenow.com/docs/o6FGFSJ0zVU6t0eSk~Es8w "Create custom remedial actions from check definitions to resolve endpoint-related issues using Playbook.").
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