---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Activate Proactive Engagement resolutions

# Activate Proactive Engagement resolutions for DEX Self-service {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. Navigate to AllProactive EngagementIssue Registries.
2. Open an issue registry record.
3. Select the Active check box.
4. Select Update.  
   For more information about Proactive Engagement, see the [Using Proactive Engagement](https://www.servicenow.com/docs/xBdd4zvyMVXGZrvId9Xxpw "Proactive Engagement helps you in proactive detection of digital issues and provides self-help instructions to resolve them.").

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