---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add an alert action

# Add an alert action {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Set up an alert action with Proactive Engagement for Digital End-User Experience to detect digital experience issues and automate resolution actions.

## Before you begin

* The Proactive Engagement plugin (sn_pren) for Digital End-User Experience (DEX) must be installed.
* The configuration items for the metric rule must be specified, and the alert metric criteria must be defined. For more information, see [Specify the configuration item for a metric rule](https://www.servicenow.com/docs/IKmIBd_0TDRmn8ADceQZMg "Choose an application or device and define filter conditions for the metric rule.") and [Define alert criteria](https://www.servicenow.com/docs/BpkhpzNxBG24S_95cft5aA "Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.").

{#add-alert-action__ul_ug3_xd5_dcc}

Role required: sn_dex.admin

## Procedure

1. On the Add alert action (optional) page, select Add resolution.
2. On the Proactive resolution content page, fill in the fields.  
   For a description of the field values, see [Resolutions for Proactive Engagement](https://www.servicenow.com/docs/unMhwRniUQBBvFx6sxFPJw "A resolution is information that helps end users self-solve an issue, or a remedial action that runs on the end-user device.").
3. Select Continue to Engagement Settings.
4. Configure the engagement settings to facilitate self-resolution of issues through predefined solutions.  
   For more details about the engagement settings, see [Engagement settings for Proactive Engagement](https://www.servicenow.com/docs/aoZCIzJb7H_LtoV7sPipIw "Engagement settings define how an end user is engaged to self-solve an issue.").
5. Select Add Resolution.