---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Add an application for monitoring

# Add an application for monitoring {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Add an application to the list of monitored applications so you can identify and address application issues as they arise.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.  
To add an application to be monitored, verify you have completed the following tasks:

* [Create an ACC registration key](https://www.servicenow.com/docs/6tA3pQ39D~DFsAcQNVW2PA "Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data collected from the system.")
* Install ACC:
  * [Install ACC for DEX on Windows](https://www.servicenow.com/docs/Ivd~Eg8j328aCMrWXf5UTA "Install Agent Client Collector (ACC) on a Windows device so that Digital End-User Experience (DEX) can collect performance data and identify issues.")
  * [Install ACC for DEX on macOS](https://www.servicenow.com/docs/FGPXxMrDA6VwWdJ1NQcAVg "Install Agent Client Collector (ACC) on a macOS device so that DEX can collect performance data and identify issues.")
  {#add-new-application__ul_gtj_jrl_1gc}
* [Enable the DEX browser extension](https://www.servicenow.com/docs/ccKxCpLIErooQjV_p0_8Yw "Activate the DEX Chrome or Edge extension on your system to collect different operational or performance-based metrics for the web applications.")
{#add-new-application__ul_p3m_1kr_2xb}

Role required: sn_dex.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![]()).
3. On the Application management card, select Configure applications.  
   The list of monitored applications appears.
4. Select NewInstalled app or NewWeb app.
5. On the form, fill in the fields.  
   For more information about each field, see [Add web or installed application form](https://www.servicenow.com/docs/7Qs6DQ0KvMp956sC3G3L0w "Using a custom form, you can add an application to be monitored for compliance or performance metrics.").
6. Move the monitoring toggle switch ![]() to turn on monitoring.
7. Select Save.

## Result

The application is added to the list of monitored applications.

*[\>]: and then