---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Administer

# Administering Digital End-User Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As a DEX administrator, use the DEX Administration tab to manage applications, agent policies, user roles, remedial actions, and other administrative settings. Monitor Agent Client Collector installations and Desktop Assistant usage to keep your deployment healthy.

## DEX administration {#administer-dex__cf-using-parent-workflow}

Ongoing administration for Digital End-User Experience is centered on the Administration tab, where you manage the applications you monitor, agent policies, user roles, metric rules, remedial actions, and settings. Complete the
following tasks as needed to keep your DEX deployment running as expected.

* [DEX Administration](https://www.servicenow.com/docs/BAY42oL5QpGTZbNTs7Egxg "The DEX Application and Device Health Administration tab provides tools to manage and monitor the system.")

  The DEX
  Administration tab provides cards for managing the following:
  * Applications
  * Agent policies
  * User roles
  * Metric rules
  * Remedial actions
  * File management
  * Windows registry management
  * System compliance
  * Agent health
  {#administer-dex__ul_l42_b4p_5kc}
* [View Desktop Assistant usage metrics](https://www.servicenow.com/docs/bRw03LWVZFA_e0ysqvqTNA "As a DEX administrator, view Desktop Assistant usage metrics of end users.")

  Monitor Desktop Assistant connection status, logged-in users, and installed versions to verify communication with the ServiceNow instance.
* [Customize recipient list for Major Incident Management updates](https://www.servicenow.com/docs/ku_zEBb9Go8eMKJn7dIyNQ "Customize the base system recipient list for Major Incident Management updates based on application usage.")

  Customize the base system recipient list for Major Incident Management updates based on application usage data from Digital Experience Score.
{#administer-dex__cf-using-parent-steps-ul}