---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Setting up Desktop Assistant

# Setting up DEX
Desktop Assistant {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.

## Configuration overview {#config-dex-desktop-exp__section_wkr_5tw_fgc}

You must have the Desktop Assistant administrator \[sn_dex_desktop.admin\] role to configure Desktop Assistant.

1. [Download and install Desktop Assistant](https://www.servicenow.com/docs/eU7eb7xWjk4P5iQLDZCJBg "Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions.").
2. [Configure Open Authorization details](https://www.servicenow.com/docs/prT57UMW2soNN32_lr6ITg "Edit the Open Authorization (OAuth) field values to update OAuth client application details.").
3. [Customize Desktop Assistant home page](https://www.servicenow.com/docs/yxboG_DM473kgR6gJOmQzw "Modify the Desktop Assistant home page title, description, theme, logo, and notification and chat options.").
4. [Turn notifications on or off](https://www.servicenow.com/docs/f1Gyu9ZmMM16UgolU8k~zA "Turn on Desktop Assistant notifications so that employees receive timely updates about important events and activities.").
5. [Enable Virtual Agent or chat](https://www.servicenow.com/docs/TttKoA13RU1_wESHcfnzvw "Enable Virtual Agent so that employees can find answers to their questions without waiting on hold or calling an agent.").
6. [Map a card to a section](https://www.servicenow.com/docs/rhMDD3kBn2I4DXza_OIAOw "Map cards to sections to specify which cards appear under each section in the Desktop Assistant home page, and the order in which they are displayed.") or [Delete a card from the Desktop Assistant home page](https://www.servicenow.com/docs/NvmLMtrfekxtg6Pq64D1cQ "Delete a card from the Desktop Assistant home page when you no longer need it.").
7. [Add a section to the Desktop Assistant home page](https://www.servicenow.com/docs/7p5FK4dzKeIako~NzVYdFw "Add a section to the Desktop Assistant home page to group related cards under that section.") or [Delete a section from the Desktop Assistant home page](https://www.servicenow.com/docs/fUIeKEXXiO_nqql2spfk~A "Delete a section from the Desktop Assistant home page when you no longer need it.").
{#config-dex-desktop-exp__ol_v4p_1ww_fgc}  
Note:  
If you experience issues with Desktop Assistant, troubleshoot them by accessing the logs at these locations:

* macOS: Users/\[username\]/Library/Application Support/desktop_assistant_app/logs
* Windows: Users\\\[username\]\\AppData\\Roaming\\desktop_assistant_app\\logs
{#config-dex-desktop-exp__ul_jnx_rxk_c1c}