--- sourceDocument: Brazil IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Configure # Configuring Digital End-User Experience {#ariaid-title1} Release version: Brazil Updated September 10, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read As a DEX administrator, install and configure Digital End-User Experience to monitor end-user applications, devices, and networks. Complete the core setup for Application and Device Health, and then configure the optional components and integrations that apply to your deployment. ## Configuration overview {#configure-dex-cf__cf-config-parent-checklist} Complete the core setup steps in the order listed to get DEX operational for basic application and device monitoring. 1. [Before you begin](https://www.servicenow.com/docs/~li7HAPcQfw6ASvVzY3VFg "Review system requirements and use guided setup to activate required plugins before configuring DEX.") Check your entitlements and confirm that your instance meets the DEX system requirements before installing. 2. [Installing DEX on your local machine](https://www.servicenow.com/docs/GhapsSAhYR7P4yN6Y_j6Gg "Install and configure DEX components on your local machine before you deploy them to your organization's employees.") Install Application and Device Health and set up the Agent Client Collector (ACC) on Windows and macOS end-user devices. Test connectivity and enable the DEX browser extension for web application monitoring. 3. [Deploying DEX to employees](https://www.servicenow.com/docs/QfgeF8Gvkh2rJHYd6j4J0w "Deploy Agent Client Collector and the DEX browser extension to your company employees' devices in bulk.") Distribute Agent Client Collector and the browser extension to your employees' devices at scale. 4. [DEX application monitoring](https://www.servicenow.com/docs/WvUr1o3hEvLnynZnO73W2Q "Manage your organization's application monitoring by adding and enabling an application for monitoring using DEX, editing the monitoring parameters, and turning off monitoring.") Onboard applications, add applications to monitor, and turn monitoring on or off for each application. 5. [Managing DEX alert rules](https://www.servicenow.com/docs/JnVob2akLmpvDamAGyTnNA "Create, activate, and edit alert rules for your organization.") Create metric rules and event rules to detect issues in the metrics that DEX collects. 6. [DEX alerts](https://www.servicenow.com/docs/EmGSCJWca4p6RBSeXQPJ2g "Digital End-User Experience (DEX) alerts provide details on the active alerts, their severity, impacted services, and the duration.") Configure how DEX raises alerts, creates incidents from alerts, and groups related alerts. {#configure-dex-cf__cf-config-parent-tasks-ol} After the core setup is in place, use the following table to configure the optional DEX capabilities and integrations that apply to your deployment. Not every organization needs every capability. {#configure-dex-cf__table_config_dex_optional__entry__2} | Configuration area | Description | |-|-| | [Collecting DEX metrics](https://www.servicenow.com/docs/MS5rKP2ZEqiP~xU8i~Yr9Q "You can manage which Digital End-User Experience (DEX) metrics are collected for a DEX agent policy, stop collecting a metric, or change how frequently metrics are collected for specific criteria.") | Change how often DEX collects metrics and adjust which metrics are collected. | | [Create an agent policy](https://www.servicenow.com/docs/~miEfNJS2TPEKEeZVPvUNw "Create an agent policy by configuring a filter that determines the configuration items (CIs) to run the checks and the metrics that are collected.") | Create agent policies that control Agent Client Collector behavior on the devices you monitor. | | [Creating DEX remedial actions](https://www.servicenow.com/docs/0ZQGpg~KdvCHA7XxPDYhlw "Create and manage your custom remedial actions from Check Definitions.") | Create and package remedial actions, check definitions, and playbooks so that DEX can resolve detected issues automatically or with agent approval. | | [Event monitoring with DEX](https://www.servicenow.com/docs/C1Pt8xgrJLVTQk4INfmzgA "DEX collects and analyzes system events from managed devices so that you can detect issues, set alert thresholds, and investigate incidents faster. You can monitor system-level events across endpoints and take action before issues affect employees.") | Add events for DEX to monitor on end-user devices. | | [Non-persistent VDI monitoring configuration](https://www.servicenow.com/docs/zNhxedbWnw13zcRU1aIegA "You can monitor non-persistent virtual desktop infrastructures (VDIs) with Digital End-User Experience (DEX) so your organization can track performance issues and troubleshoot device and application performance.") | Install and configure Agent Client Collector on non-persistent virtual desktop infrastructure (VDI) golden images. | | [Setting up DEX insights and lists](https://www.servicenow.com/docs/OX9XibtSmxq7EAba_yQ47Q "DEX provides visibility and insight into the state and performance of user applications and devices. You can view system compliance, manage files, and set up Windows registry keys.") | Set up Windows registry key collection, file management data collection, and compliance reporting. | | [Configuring DEX for Microsoft 365](https://www.servicenow.com/docs/DJ9~0FNDuOpPnXZAI0WaKA "DEX for Microsoft 365 is installed automatically when you install Digital End-User Experience.") | Register a custom application in the Microsoft Azure portal and set up OAuth to monitor Microsoft 365 and Teams call quality. | | [Configuring DEX for Zoom](https://www.servicenow.com/docs/pSYiRi7iYDJaAPJMzFDAVg "DEX for Zoom is installed automatically when you install Digital End-User Experience.") | Create a connected Zoom app and add a Zoom connection to monitor Zoom call quality and Zoom Rooms. | | [DEX advanced configuration](https://www.servicenow.com/docs/06TFZX1_fJf3nf7UBwhvSA "Advanced configuration options for DEX cover agent proxy and connection settings, agent and application source conversion, sudo banner validation, device user mapping, and location determination. You can use these options to fine-tune system behavior for specific organizational requirements.") | Configure Agent Client Collector proxy settings, MID Server-less operation, sudo banner handling, device-user mapping, and location determination. | | [Setting up DEX Desktop Assistant](https://www.servicenow.com/docs/gf8eW5HRVkSNB53pj8~pTw "Configure Desktop Assistant so employees can access self-service tools, support channels such as Employee Center and Virtual Agent, and notifications about outages and announcements directly from their desktop.") | Download, configure, and customize Desktop Assistant for Windows and macOS, including theming, notifications, Virtual Agent chat, and Employee Center home page cards. | | [Set up Proactive Engagement](https://www.servicenow.com/docs/syYQr6DA60XihVCeLGk93Q "Set up Proactive Engagement to help employees proactively resolve their digital experience issues.") | Install and configure Proactive Engagement to detect issues and trigger self-solve engagements for employees. | | [Configuring Digital End-user Experience Self-service](https://www.servicenow.com/docs/9uZYky~sEzmulzQC5pj_Eg "The DEX Self-service plugin is installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX administrators.") | Enable Digital End-user Experience Self-service and configure the issues, categories, and device actions that employees can access from Employee Center, Desktop Assistant, and Virtual Agent. | | [Configuring Digital Experience Score​](https://www.servicenow.com/docs/YW5Z~ndzH3yEFQZRkaJvLw "Plan and configure your implementation of Digital Experience Score​.") | Configure the Digital Experience Score dashboard, including metric definitions, quality-to-score mapping, and survey configuration. | [Table 1. Optional DEX configuration] {#configure-dex-cf__table_config_dex_optional} ## Using guided setup to implement Digital End-User Experience {#configure-dex-cf__cf-config-parent-guided} Guided setup provides a sequence of tasks that help you install and configure DEX and its associated plugins on your ServiceNow instance. Guided setup covers agent deployment on Windows and macOS devices, browser extension deployment, Desktop Assistant deployment, and Digital End-user Experience Self-service configuration. To open guided setup, in the primary navigation pane, select the DEX Administration icon (![]()). For more information, see [DEX guided setup](https://www.servicenow.com/docs/4VH3knmWBZDdMLB_4Uc6Jw "Install and configure required plugins to start monitoring and administering your organization's devices using Digital End-User Experience guided setup.").