---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring DEX for Zoom

# Configuring DEX for Zoom {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
DEX for Zoom is installed automatically when you install Digital End-User Experience.
1. Integrate your Zoom account with your ServiceNow instance so that you can use DEX for Zoom to perform various actions on your Zoom account. You can also create a custom OAuth application in the Zoom account to authenticate requests from your instance.  
   To enable call quality monitoring for Zoom, do the following:
   * [Create a connected Zoom application](https://www.servicenow.com/docs/FcTfhBk3Sgx28UCYIuOIDA "Create a connected application in your Zoom account to set up OAuth 2.0 authentication between the Zoom APIs and DEX for Zoom. After creating the connected app, you can add scopes that enable you to perform different actions from the DEX for Zoom.").
   * [Add a Zoom connection](https://www.servicenow.com/docs/vGWFC~cGLibIEwm7pgX7~g "Use the information generated during Zoom account configuration to register DEX for Zoom as an OAuth provider and enable the instance to request OAuth 2.0 tokens. Add the Zoom connection in Workflow Studio to perform actions in Zoom.").
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2. [Enable application monitoring](https://www.servicenow.com/docs/c9iqNSQNo~qC45Xn1OViBA "Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.") to gain insights into call quality metrics and diagnose issues to enhance performance.
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