---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring DEX for Microsoft 365

# Configuring DEX for Microsoft 365 {#ariaid-title1}

Release version: Brazil  
Updated October 24, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
DEX for Microsoft 365 is installed automatically when you install Digital End-User Experience.

## Configuration overview {#configuring-dex-for-microsoft-365__cf-config-parent-checklist}

1. Integrate the ServiceNow instance and Microsoft Azure by creating a custom application in the Microsoft Azure portal to authenticate ServiceNow requests. To enable call quality monitoring for Microsoft Teams, do the following:
   * [Register a custom application in the Microsoft Azure portal](https://www.servicenow.com/docs/vakVwLx~sPrT2HfPPnBmYA "Provide authorization for the ServiceNow instance by registering a custom application with Azure Active Directory.")
   * [Configure a connection for DEX for Microsoft 365](https://www.servicenow.com/docs/vG9N6TfjYIXY0AUgzhtoaw "Configure the Microsoft Teams connection to authenticate ServiceNow requests in DEX for Microsoft 365.")
   {#configuring-dex-for-microsoft-365__ul_chv_x1l_1gc}
2. [Enable application monitoring](https://www.servicenow.com/docs/c9iqNSQNo~qC45Xn1OViBA "Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.").

   Enable application monitoring to gain insights into call quality metrics and diagnose issues to enhance performance.
{#configuring-dex-for-microsoft-365__cf-config-parent-tasks-ol}