---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configure categories and subcategories

# Configure DEX Self-service categories and subcategories {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. Navigate to AllDigital Experience Self-ServiceDevice Health Categories.
2. Select New to add a category or open an existing category to modify its details.
3. Enter relevant information in the DEX Self-service category form fields.  
   For descriptions of the DEX Self-service category form fields, see [DEX Self-service categories form](https://www.servicenow.com/docs/YoHwpMEnU4MiRmZzyTQarw "The DEX Self-service categories form contains the fields that define a device health category.").
4. Select Submit to add a category or Update to modify an existing category.

*[\>]: and then