---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Configuring DEX Self-service

# Configuring Digital End-user Experience Self-service {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The DEX Self-service plugin is installed automatically with the Digital End-User Experience application. This plugin provides the Device health check capability, enabling employees to check device health based on configurations set by DEX administrators.

## Configuration overview {#configuring-dex-self-service__cf-config-parent-checklist}

1. [Configuring Digital End-User Experience](https://www.servicenow.com/docs/gBLjP0f7TaZsn9VDcphMog "As a DEX administrator, install and configure Digital End-User Experience to monitor end-user applications, devices, and networks. Complete the core setup for Application and Device Health, and then configure the optional components and integrations that apply to your deployment.")

   DEX Self-service is installed automatically when you install the Digital End-User Experience application.  
   Important:  
   DEX Self-service is inactive in the base system. To activate DEX Self-service, enable the base system issue configurations. For more information, see [Enable issue configurations for DEX Self-service](https://www.servicenow.com/docs/utkhphxTTA4ncerJUna9xQ "Enable issue resolutions for DEX Self-service so that end users can resolve device, application, and connectivity issues on their own.").
2. [Activate Proactive Engagement resolutions for DEX Self-service](https://www.servicenow.com/docs/iPYgtyhLULHxB80qGpQJqA "Review and activate base system Proactive Engagement resolutions to enable end users to self-solve device and application issues by using DEX Self-service.")

   Activate base system Proactive Engagement resolutions to enable end users to self-solve issues using DEX Self-service.
3. [Enable issue configurations for DEX Self-service](https://www.servicenow.com/docs/utkhphxTTA4ncerJUna9xQ "Enable issue resolutions for DEX Self-service so that end users can resolve device, application, and connectivity issues on their own.").

   Enable base system issue configurations for DEX Self-service to enable end users to self-solve issues using the Device health check capability.
4. [Customize DEX Self-service issue configurations](https://www.servicenow.com/docs/IL_ELYy6v4y~163wt2LUTw "Customize device health categories, metric evaluation criteria, and resolutions for issues to make sure that appropriate resolutions display in DEX Self-service and enable end users to self-solve issues.").

   Link issues with device health subcategories and categories and define metrics evaluation criteria and issue resolutions. Based on these configurations, issues and their related resolutions display in DEX Self-service. You can access DEX Self-service through the Employee Center, Desktop Assistant, or ServiceNow Otto
   Virtual Agent.
5. [Configure DEX Self-service categories and subcategories](https://www.servicenow.com/docs/ItXA3ABb2Gqcd5D1sXrvQg "Configure or customize device health categories and subcategories for issue configurations to enable end users in your organization to self-solve device, application, and connectivity issues by using DEX Self-service.")

   Configure or customize device health categories and subcategories for issues to enable end users to troubleshoot and resolve issues.
6. [Configure device actions](https://www.servicenow.com/docs/zY9PKr0zoWfZA74KYtnLZw "Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.")

   Configure device actions that end users can initiate from DEX Self-service even when no issues are detected.
{#configuring-dex-self-service__cf-config-parent-tasks-ol}

## Guided setup {#configuring-dex-self-service__section_vy5_fgh_cgc}

The guided setup experience helps you configure the DEX Self-service on your ServiceNow instance.

This guided setup provides guidance to configure and set up the DEX Self-service experience.