---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Create a custom device action

# Create a custom device action {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a custom device action to provide a self-service option for end users to maintain optimal device and application performance even when no issues are detected.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. Create an issue configuration.  
   For more information, see [Create a DEX Self-service issue configuration](https://www.servicenow.com/docs/CGbjaWs4uEmROFc3RRcfWg "Create issue configurations for DEX Self-service so that users can resolve issues specific to your organization that are not included in the base system resolutions.").
2. Enable the issue configuration for DEX Self-service.  
   For more information, see [Enable issue configurations for DEX Self-service](https://www.servicenow.com/docs/utkhphxTTA4ncerJUna9xQ "Enable issue resolutions for DEX Self-service so that end users can resolve device, application, and connectivity issues on their own.").
3. Create a remedial action.  
   For more information, see [Create a remedial action](https://www.servicenow.com/docs/o6FGFSJ0zVU6t0eSk~Es8w "Create custom remedial actions from check definitions to resolve endpoint-related issues using Playbook.").
4. Create a device action.  
   For more information, see [Configure device actions](https://www.servicenow.com/docs/zY9PKr0zoWfZA74KYtnLZw "Configure device actions that end users can trigger to maintain optimal device and application performance even when no issues are detected.").  
   Note:  
   Only issue configurations linked to a supported remedial action are available when creating device actions.
5. **Optional:** Verify the configuration.
   1. Access an interface that supports self-service using device actions.  
      For example, Employee Center.
   2. Locate the new device action.
   3. Select the device action and confirm that the correct remediation is triggered and the action completes without errors.
   {#create-dss-device-action__substeps_mql_rf4_gjc}
**Related reference**   

* [Custom device action example](https://www.servicenow.com/docs/nzQA9h_0dhTjeP1A2dD2WA "In this example, a custom device action enables employees to reconnect to their VPN on Windows devices. The action restores access to internal resources from Employee Center without contacting the service desk.")