---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# DEX metric rule creation

# DEX metric rule creation {#ariaid-title1}

Release version: Brazil  
Updated October 27, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create a metric rule to define thresholds for performance metrics and trigger alerts when a threshold is breached.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. Specify the configuration item for the metric rule.  
   For details, see [Specify the configuration item for a metric rule](https://www.servicenow.com/docs/IKmIBd_0TDRmn8ADceQZMg "Choose an application or device and define filter conditions for the metric rule.").
2. Define the alert criteria.  
   For details, see [Define alert criteria](https://www.servicenow.com/docs/BpkhpzNxBG24S_95cft5aA "Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.").
3. **Optional:** Add an alert action.  
   For details, see [Add an alert action](https://www.servicenow.com/docs/t6uv6F24co02ElPfxo1QCA "Set up an alert action with Proactive Engagement for Digital End-User Experience to detect digital experience issues and automate resolution actions.").
4. Define the alert rule name and status.  
   For details, see [Define alert rule name and status](https://www.servicenow.com/docs/YLt1uX71n8i2564~tTPezw "Define alert rule attributes, including the name and state, such as active or inactive.").