---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Define alert criteria

# Define alert criteria {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Specify the event alert criteria by choosing the alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. In the Alert severity field, select a severity for the alert.
2. Define the thresholds for the alert.
3. **Optional:** Add another alert severity level by selecting Add another alert severity.
4. In the Alert when section, select a time period.
5. **Optional:** Under Clear the alert when, define the conditions for when to clear the alert.
6. Select Next.
{#define-alert-criteria-event__steps_r1m_lcq_bjc}

## What to do next

For the next step, see [Define alert rule name and status](https://www.servicenow.com/docs/YLt1uX71n8i2564~tTPezw "Define alert rule attributes, including the name and state, such as active or inactive.").