---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Define alert criteria

# Define alert criteria {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Specify alert metric criteria by choosing alert severity, defining thresholds, and specifying conditions for when the alert must be triggered.

## Before you begin

Role required: sn_dex.admin

## Procedure

1. In the Alert severity field, select a severity for the alert.
2. Define the thresholds for the alert.  
   The predetermined metric types are based on the configuration item (CI).
3. **Optional:** Add another alert severity level by selecting Add another alert severity.
4. **Optional:** Select the Set the threshold for users (optional) check box and define the criteria based on the number of impacted users to trigger the alert.
5. In the Alert when section, perform one of the following steps.
   * Select a time period for the All sampled values must breach the criteria in the following time period option.
   * Select a time period for the Average of sampled values in the following time period must breach the criteria option.
   {#define-alert-metric-criteria__choices_hkn_s3w_d1c}
6. **Optional:** Define the conditions for when to clear the alert, under Clear the alert when.  
   The condition fields are enabled when you create at least one condition.
7. Select Next.

## What to do next

For the next, optional step, see [Add an alert action](https://www.servicenow.com/docs/t6uv6F24co02ElPfxo1QCA "Set up an alert action with Proactive Engagement for Digital End-User Experience to detect digital experience issues and automate resolution actions.").