---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Digital End-User Experience

# Digital End-User Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
ServiceNow®
Digital End-User Experience (DEX) application provides end-to-end visibility into the health of applications, networks, and end-user devices. IT teams can detect issues, remediate them, and help employees resolve
issues independently.

This video introduces Digital End-User Experience and shows how IT teams monitor end-user experience, diagnose issues, and drive remediation across applications, devices, and
networks.

## Get started {#dex-landing-cf__cf-app-landing-get-started}

|-|-|-|
| [ExploreLearn how DEX monitors applications, devices, and networks to improve end-user experience.](https://www.servicenow.com/docs/u3w6hYixigG0VTroFxw06A "The Digital End-User Experience (DEX) suite provides proactive visibility to help you understand and improve the end-user experience across your organization. It includes Application and Device Health, DEX Content Playbook, Desktop Assistant, Digital Experience Score​, and Proactive Engagement to help diagnose and address negative experiences.") | [ConfigureInstall and set up DEX and its components, including Application and Device Health, Desktop Assistant, integrations, and self-service.](https://www.servicenow.com/docs/gBLjP0f7TaZsn9VDcphMog "As a DEX administrator, install and configure Digital End-User Experience to monitor end-user applications, devices, and networks. Complete the core setup for Application and Device Health, and then configure the optional components and integrations that apply to your deployment.") | [AdministerManage user access, agent policies, and usage metrics for DEX.](https://www.servicenow.com/docs/e6KvvjVlZeME5aUWE9g~uA "As a DEX administrator, use the DEX Administration tab to manage applications, agent policies, user roles, remedial actions, and other administrative settings. Monitor Agent Client Collector installations and Desktop Assistant usage to keep your deployment healthy.") |
| [Manage employee experienceMonitor application, device, and network performance, diagnose issues, and execute remedial actions to improve employee experience.](https://www.servicenow.com/docs/H9LR13zQJOHzNl9oavNGkg "Monitor applications, devices, and networks; diagnose detected issues; execute remedial actions; and analyze insights to improve employee experience over time using Digital End-User Experience (DEX).") | [Use DEX AI capabilitiesUse DEX AI capabilities to resolve device and application issues.](https://www.servicenow.com/docs/FHU79~2Y5BQkgn8Qd8ryGQ "Use the Digital End-User Experience (DEX) agentic AI workflow for general device incident diagnosis and resolution, or use specific AI skills to investigate and resolve targeted issues.") | [Engage proactivelyUse Proactive Engagement to detect digital experience issues and help employees self-solve on a day-to-day basis.](https://www.servicenow.com/docs/xBdd4zvyMVXGZrvId9Xxpw "Proactive Engagement helps you in proactive detection of digital issues and provides self-help instructions to resolve them.") |
| [Track experience with Digital Experience ScoreTrack the digital experience of your employees through metrics, sentiment, and service desk data with the Digital Experience Score dashboard.](https://www.servicenow.com/docs/Z1lzUS4OroC2AzSvgO_Z8A "Get insights into the digital experience of your employees using the Digital Experience Score​ dashboard. You can drill down into the device and application health data to create informed action plans if the employee experience needs improvement.") | [Solve digital experience issuesUse Desktop Assistant and Digital End-user Experience Self-service to check device health and resolve device issues as an employee.](https://www.servicenow.com/docs/vltU4ryApsrz0rnTj30wNw "As an employee, use Desktop Assistant and Digital End-user Experience Self-service to check your device's health, run network diagnostics, review IT notifications, and self-resolve common device issues without opening a support ticket.") | [ReferenceLook up forms, cards, tables, properties, and other reference details for DEX and its components.](https://www.servicenow.com/docs/z~pbFivtu6di~mB5qZ2XUw "Reference topics provide additional information about the cards, lists, forms, policies, and check definitions that you use to configure and use Digital End-User Experience and its component applications.") |
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## Troubleshoot and get help {#dex-landing-cf__cf-app-landing-troubleshoot}

* [Contact Now Support](https://support.servicenow.com/now?draw=case) for support cases and knowledge base articles.
* [Visit the DEX community](https://www.servicenow.com/community/digital-end-user-experience/ct-p/digital-end-user-experience) to ask questions and share solutions with other DEX customers.
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