---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Initiate application monitoring

# Onboard for DEX
Application and Device Health {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Start monitoring applications with DEX
Application and Device Health by turning on monitoring for applications in the predefined list or by adding your own custom applications.

## Before you begin

To add an application to be monitored, verify you have completed the following tasks:

* [Create an ACC registration key](https://www.servicenow.com/docs/6tA3pQ39D~DFsAcQNVW2PA "Set up an Agent Client Collector (ACC) by creating an agent registration key to identify and authenticate agents that are enabled to send data to the collector. The key helps promote the security and integrity of the data collected from the system.")
* Install ACC:
  * [Install ACC for DEX on Windows](https://www.servicenow.com/docs/Ivd~Eg8j328aCMrWXf5UTA "Install Agent Client Collector (ACC) on a Windows device so that Digital End-User Experience (DEX) can collect performance data and identify issues.")
  * [Install ACC for DEX on macOS](https://www.servicenow.com/docs/FGPXxMrDA6VwWdJ1NQcAVg "Install Agent Client Collector (ACC) on a macOS device so that DEX can collect performance data and identify issues.")
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* [Enable the DEX browser extension](https://www.servicenow.com/docs/ccKxCpLIErooQjV_p0_8Yw "Activate the DEX Chrome or Edge extension on your system to collect different operational or performance-based metrics for the web applications.")
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Role required: sn_dex.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![]()).
3. Select Configure Applications on the Application management card.  
   A pre-existing list of monitoring-enabled applications is provided, initially turned off. You can add your own application to the list.
4. To add an application, perform the following steps.  
   1. Select + New application.
   2. On the form, fill in the fields and select Save.

      For more information about each field, see [Add web or installed application form](https://www.servicenow.com/docs/7Qs6DQ0KvMp956sC3G3L0w "Using a custom form, you can add an application to be monitored for compliance or performance metrics.").
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5. To monitor an application from the pre-existing list, turn on application monitoring.  
   For more information about how to turn on an application, see [Enable application monitoring](https://www.servicenow.com/docs/c9iqNSQNo~qC45Xn1OViBA "Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.").

## What to do next

To explore the product and learn about the various pages and their offerings, see [Open DEX Application and Device Health](https://www.servicenow.com/docs/UkpvRqpoIoNvEnTa3pl3jQ "Open DEX Application and Device Health to view your organization's end-user experience and use application and user navigation and trend analysis to identify the root cause of an issue.").

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