---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Creating DEX remedial actions

# Creating DEX remedial actions {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Create and manage your custom remedial actions from Check Definitions.
Along with the prebuilt actions, you can create custom remedial actions from Check Definitions. Custom actions enable you to extend DEX remediation capabilities to address issues that are specific to your environment.  
To create and manage custom remedial actions, see:

* [Create a remedial action](https://www.servicenow.com/docs/o6FGFSJ0zVU6t0eSk~Es8w "Create custom remedial actions from check definitions to resolve endpoint-related issues using Playbook.")
* [Creating PowerShell script-based remedial actions](https://www.servicenow.com/docs/D2H6B5hy2JbaN6W6PHjQ1w "You can create a custom remedial action by using a PowerShell script packaged in an Agent Client Collector (ACC) plugin and executed on endpoint devices through a check definition.")
* [Monitor or cancel remedial actions in DEX device page Playbook](https://www.servicenow.com/docs/DbKP7zNU80QO3ZvPQR2Uag "Use the Playbook Experience to view current and past remedial actions and to monitor or cancel actions started from the device page Action library.")
{#dex-remedial-actions__ul_custom_action_tasks}

Many remedial actions require the Local System account on the end-user device to perform changes that the standard DEX agent account can't. Configure the Local System account requirement as part of agent policy setup before deploying remedial actions to managed devices.