---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Devices

# Devices {#ariaid-title1}

Release version: Brazil  
Updated March 12, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Access the Devices tab to obtain detailed information about each device, including user assignment status, last login timestamp, matching assignments, device status, active alerts, and incidents.

To access the Devices tab, navigate to WorkspacesService Operations Workspace and select the Devices icon ![]() in the primary navigation pane.

The device view is divided into the All devices and Devices by ACC status tabs. The All devices tab provides the device details such as its
assigned user, last logged-in user details, last logged-in user location, matching assignments, active alerts, and incidents.

The Devices by ACC status tab displays device status, indicating whether each device is active or inactive, the status of host data collection, and other relevant device information.

Use the View agents table button to see detailed agent lists and attributes.

Use the Device overview button in the End user device overview banner to open the DEX dashboard in a new tab. The Devices page stays open in the original tab. For more information, see [Landing page](https://www.servicenow.com/docs/ofotfQLqc7V5wR9nBlbdqA "The DEX landing page provides information about the total number of alerts, impacted devices, and a device world map.").  
Note:  
Users with the `sn_dex.service_desk_user` role can't access dashboards, so the end-user device overview banner on the Device list page doesn't appear.  
For more details about each field, see [Devices list](https://www.servicenow.com/docs/QZNayDMbxJPKURSGOyAb2A "The Devices page provides information on your organization devices, the device assigned user, last login, matching assignments, status, active alerts, and incidents.").  
Note:  
Select a device to view the device details page. Similarly, select a device on the user details page to view specific information about the device. For more details about a user's device, see [Device details](https://www.servicenow.com/docs/haNPxw1zarH8CtnWwii54A "Device details in Service Operations Workspace show the health, applications, running processes, performance metrics, network configuration, and user access details of a device.") and related subtopics.

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