---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Device details

# Device details {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Device details in Service Operations Workspace show the health, applications, running processes, performance metrics, network configuration, and user access details of a device.

To access user and device details, navigate to WorkspacesService Operations Workspace and select the Devices icon (![]()) in the primary navigation pane, then select a device from the list.  
Note:  
* Devices are categorized as Up or Down based on their current operational status.
* Select Computer details to access comprehensive information about the device. The information includes the asset tag, serial number, model ID, manufacturer, and configuration details of connected components.
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To learn more, see [Device details pages](https://www.servicenow.com/docs/YziZUypFH2iow_G9bhxiiw "The device details pages show the health of a device, including alerts, incidents, battery, and hardware, plus its applications, running processes, performance, Wi-Fi and network experience, and custom queries.").

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