---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Digital Experience Score reference

# Digital Experience Score reference {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Look up details about the lists and forms that you use to configure and administer Digital Experience Score.
* **[Components installed with Digital Experience Score​](https://www.servicenow.com/docs/0pSr8gWx9AEgSkfEvYqs5Q)**   
  Several types of components are installed with activation of the Digital Experience Score app, including tables and user roles.
* **[Components installed with Digital Experience Feedback Survey](https://www.servicenow.com/docs/cvOGrr7pRK0wRpr~1b_lqQ)**   
  Several types of components are installed with activation of the Digital Experience Feedback Survey application, including tables and user roles. DEX Score uses the Digital Experience Feedback Survey application for configuring and storing survey information sent to employees.
* **[Digital Experience Score​ properties](https://www.servicenow.com/docs/hmqLhaRmAxXbv8aza5I_KQ)**   
  Configure the system properties to turn on the DEX Score application and set the company-level target for the digital experience score.
* **[DEX Score metric definitions](https://www.servicenow.com/docs/z~zH0_u09JqpJM6GgOCOtA)**   
  Base system DEX Score metric definitions measure application, device, user sentiment, and service desk experience.
* **[Metric definition form](https://www.servicenow.com/docs/T6tVhEciRr2g8fmqat8kZw)**   
  Update the scoring details of a metric definition, activate or deactivate it, or specify whether it contributes to the overall DEX score.
* **[DEX Score survey configuration form](https://www.servicenow.com/docs/BaZr40JeOLVNqiNnxO8roQ)**   
  Update the configuration for sending the surveys to collect feedback from employees on the usage of applications and devices.
* **[DEX Score metrics calculation](https://www.servicenow.com/docs/eFXRYsP_uyl~3GP52Z_Ssw)**   
  Metric values in the Digital Experience Score dashboard are calculated as weighted averages of device, application, user sentiment, and service experience scores.
* **[DEX Score normalization for metric scores](https://www.servicenow.com/docs/IsxfT9gA6J96JW6CiCtKzg)**   
  Normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics.
* **[Data collection frequency for DEX Score metrics](https://www.servicenow.com/docs/xLgz1BFSvXG_5CD1fnHQaA)**   
  Application and device health metrics are collected daily, weekly, and monthly from employees' devices, imported into the ServiceNow instance, and displayed on the Digital Experience Score dashboard.