---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

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    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Track consolidated device experience scores

# Track device experience score {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Track and drill down into the quantitative and qualitative data on the Digital Experience Score dashboard to gain a comprehensive view into employee experiences of using work devices.

## Before you begin

Role required: sn_dex_score.digital_workplace_leader or sn_dex_score.dashboard_user

## Procedure

1. Navigate to AllDigital Experience ScoreDashboard.
2. On the Digital Experience Overview page, determine the time period of the experience scores to review.
   1. Either accept the default period as Weekly or select Monthly from the drop-down list.
   2. Either accept the default values for the current week or month or select a different value from the drop-down list.
   {#dexscr-track-device-experience-score__substeps_vpz_v3f_cfc}
3. **Optional:** Display the scores for a specific location by starting to type the location in the search field and selecting it from the drop-down list.
4. Select the Device experience tile.  
5. **Optional:** View the formula used to calculate the overall device experience score and the range of values for each experience category by selecting the See how it's calculated link.
6. Review the scores of DEX-monitored devices to identify devices with poor scores and possible opportunities for improvement.  
   {#dexscr-track-device-experience-score__table_tmk_ggh_zdc__entry__2}

   | Section | Description |
   |-|-|
   | Device experience score | How employee experiences with DEX-monitored devices have changed over a period. Displays a graph showing trends of change in experience scores. The device experience score is calculated as the average score of DEX-monitored devices. This score considers the device health, user sentiment from employee feedback surveys, and service experience. |
   | Devices group distribution | The experiences of employees when using DEX-monitored device OS groups. Employee experience is categorized as Good, Average, or Poor. |
   | Device groups needing attention | The three device OS groups with lowest experience scores and the changes in scores from the previous period. Selecting a device OS group name displays the group's experience score page and details of the device group's performance metrics. |
   [Table 1. Device Experience Overview page]

   {#dexscr-track-device-experience-score__table_tmk_ggh_zdc}
7. View a list of all device groups and access a group's metric details by selecting either a number in the No. of device groups column or the View all device groups link.  
   For details about an individual device group's scores, see [Track experience scores of an individual device group](https://www.servicenow.com/docs/DQltLMUAxWnpWyWuZR9J6A "Track and drill down into the quantitative and qualitative data of a device group's metrics to gain a comprehensive view into employee experiences of using the devices.").
**Related concepts**   

* [Digital Experience Score​](https://www.servicenow.com/docs/Mw88k74kQ_mIU7Q~DvseHw "Digital Experience Score​ (DEX Score) provides comprehensive insight into the digital experience of your employees, enabling you to identify areas of improvement to enhance overall employee experience.")  
**Related tasks**   

* [Track experience scores of an individual device group](https://www.servicenow.com/docs/DQltLMUAxWnpWyWuZR9J6A "Track and drill down into the quantitative and qualitative data of a device group's metrics to gain a comprehensive view into employee experiences of using the devices.")  
**Related reference**   

* [DEX Score metrics calculation](https://www.servicenow.com/docs/eFXRYsP_uyl~3GP52Z_Ssw "Metric values in the Digital Experience Score​ dashboard are calculated as weighted averages of device, application, user sentiment, and service experience scores.")
* [DEX Score normalization for metric scores](https://www.servicenow.com/docs/IsxfT9gA6J96JW6CiCtKzg "Normalization adjusts individual scores of each metric to a common scale, enabling comparison across different metrics.")

*[\>]: and then