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sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

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    - brazil

ft:locale :

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ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

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workflow :

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---

# Download installer for Windows

# Download the Desktop Assistant installer on Windows devices {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Download the Desktop Assistant installer on your Windows device to install the Desktop Assistant application.

## Before you begin

Role required: sn_dex_desktop.admin

## Procedure

1. Navigate to AllDesktop AssistantDeploymentInstaller and Uninstaller.
2. In the Windows Download section of the Desktop Assistant Downloads page, select the download icon (![Download icon]()) for the MSI \[x64 arch\] installer.  
   The Desktop_Assistant_\<Version\>.msi file is downloaded to your computer.
3. Open the setup file and follow the steps in the installation wizard to complete the installation.
{#download-desktop-exp-win__steps_fsh_z3y_2xb}

## Result

Desktop Assistant is installed. You see the Desktop Assistant application in the Start menu and the Desktop Assistant icon (![Desktop Assistant icon]()) in the system tray.  
When you install Desktop Assistant by using the installer, the instance URL field on the login page is not populated automatically. As an administrator, you can update the instance URL in the Desktop Assistant configuration file. For more information, see [Update instance URL in the Desktop Assistant configuration file](https://www.servicenow.com/docs/SCwX3h1I~~9U5lNSA6X7kw "As an administrator, update the instance URL in the Desktop Assistant configuration file to automatically populate the Desktop Assistant login page instance URL on devices where it is installed.").  
Note:  
Only an administrator must update the configuration file or make changes to it while deploying Desktop Assistant on devices.

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