---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Enable application monitoring

# Enable application monitoring {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Turn on application monitoring to track performance metrics, diagnose issues, and address potential bottlenecks or failures before they affect users.

## Before you begin

Confirm that the DEX plugin (sn_dex) is installed.

Role required: sn_dex.admin

## Procedure

1. Navigate to WorkspacesService Operations Workspace.
2. In the primary navigation pane, select the DEX Administration icon (![]()).
3. On the Application management card, select Configure applications.  
   The list of monitored applications appears.
4. Select the name of the application for which you want to enable monitoring.  
   To enable monitoring for more than one application, you can select the check boxes next to the applications and select Turn on metrics monitoring under Actions.
5. **Optional:** If you're monitoring Microsoft Configuration Manager (MCM), Microsoft Teams, or DEX for Zoom, include Advanced monitoring by selecting MCM - Only choose this option for MCM or Microsoft Teams from the drop-down list.  
   Note:  
   * For more information about MCM monitoring, see [Advanced app metrics page](https://www.servicenow.com/docs/JIQ9iAFnZ7MJWwnUXqBDNA "The Advanced app metrics page displays health, cache, management point, log, and inventory details for the Microsoft Configuration Manager (MCM) client on a device.").
   * For more information about Microsoft Teams call quality, see [Monitor Microsoft Teams call quality](https://www.servicenow.com/docs/gSfOH5RKXVrCafZdk7ckwg "Enable advanced monitoring of Microsoft Teams call quality with DEX for Microsoft 365. Track and analyze call performance for a specific user.").
   * For more information about Zoom call monitoring, see [Monitor Zoom call quality using DEX](https://www.servicenow.com/docs/lpw92kzlqxzulCrgzQR14g "View detailed metrics for the Zoom calls made by users assigned to this device or logged in within the past 15 days.").
   {#enable-app-monitor__ul_p5k_sws_nfc}
6. Select Save.
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