---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Enable offline monitoring

# Enable offline monitoring {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Enable offline monitoring so that metrics collected on a disconnected device are resent to the instance after the device reconnects.

## Before you begin

Role required: admin

## About this task

When a device running Digital End-User Experience (DEX) loses connectivity to the instance, OpenTelemetry (OTel) metrics continue to be collected on the device. The metrics are sent to the instance when connectivity is
restored. The DEX Data Loss Handler scheduled job detects this gap and resends the queued data after the device reconnects. This job is installed but inactive by default. After you activate the job, it
runs every hour and resends any data lost while a device was offline. Loss-metric reports include data only for agents currently marked active.  
Note:  
For offline monitoring, DEX can process a maximum of 24 million data points per day across all devices.

## Procedure

1. Navigate to AllSystem DefinitionScheduled Jobs.
2. In the Name filter, search for <kbd class="ph userinput">Data loss handler</kbd>.
3. Open the DEX Data Loss Handler record.
4. Select the Active check box.
5. Select Update.
{#enable-offline-monitoring__steps_ljz_1q3_bkc}

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