---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Execute remedial action subflow

# Execute remedial action subflow {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Use the Execute remedial action subflow to run a DEX remedial action on a device, and test it in Workflow Studio.

## Before you begin

* The remedial action is active. To create a custom remedial action, see [Create a remedial action](https://www.servicenow.com/docs/o6FGFSJ0zVU6t0eSk~Es8w "Create custom remedial actions from check definitions to resolve endpoint-related issues using Playbook.").
* The target device is online.

Role required: admin

## Procedure

1. Navigate to AllRemedial Actions FrameworkAdministrationRemedial actions.
2. Select a remedial action and copy its sys_id.
3. In the Remedial Action parameters related list on the remedial action record, note the column name of each required parameter.
4. Navigate to AllConfigurationComputers.
5. Select the device to run the remedial action on, and copy the sys_id of its computer configuration item (CI).  
   Warning:  
   Copy the sys_id of the `cmdb_ci_computer` record, not the sys_id of the agent record.
6. **Optional:** To track the run, copy the sys_id of a remedial action origin from AllRemedial Actions FrameworkAdministrationRemedial action origins.  
   The origin is used to track the run in the remedial action execution record. Each run creates a remedial action execution record.
7. Navigate to AllProcess AutomationWorkflow Studio.
8. Open the list of subflows and filter it by application = DEX Application and Device Health = Name Execute remedial action.
9. Open the Execute Remedial Action subflow.
10. Select Test.
11. Enter the inputs that you prepared.  
    {#execute-remedial-action-subflow__table-subflow-test-inputs__entry__2}

    | Input | Value |
    |-|-|
    | device_id | The sys_id of the computer CI. |
    | remedial_action_id | The sys_id of the remedial action. |
    | action_params | A JSON object that maps the column name of each remedial action parameter to its value. If the remedial action has no parameters, enter `{}`. |
    | origin_sys_id (optional) | The sys_id of the remedial action origin. |
    [ ]

    {#execute-remedial-action-subflow__table-subflow-test-inputs}

    For example, the `action_params` value for a remedial action with two parameters looks like this:

        {
          "first_parameter_name": "value",
          "second_parameter_name": "value"
        }

    Warning:  
    The JSON must be formatted correctly. Formatting errors prevent the run.
12. Run the test.  
    The subflow triggers the remedial action on the device and waits for the action to complete.
13. Review the subflow outputs.  
    If the remedial action completes successfully, the outputs show the message Remedial action completed successfully and a status of completed. For all outputs and messages, see [Execute remedial action subflow inputs and outputs](https://www.servicenow.com/docs/YXzM1rJhM~JeffME9qoG2Q "The Execute remedial action subflow runs a DEX remedial action on a device. The subflow takes inputs, returns outputs and messages, and doesn't run when certain conditions apply.").

## Result

The remedial action runs on the device, and the subflow outputs report the outcome.

## What to do next

To review the execution record, see [View remedial action execution](https://www.servicenow.com/docs/y229m1TxZ7ch2VL8YgTAMQ "Monitor in-progress and completed remedial actions across all devices from the Remedial action executions page in DEX Administration.").

*[\>]: and then