---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Incidents from alerts

# Incidents from alerts {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
An agent or IT operator can create an incident from a DEX alert so that an L1 agent can address the issue.

As a response to the alerts, the IT operator can create an incident. The DEX alert-related information is available on the origin card of the incident. You can view the number of impacted devices and impacted users. To access the DEX alert information, you need
the Incident management for Service Operations Workspace plugin (`com.snc.uib.sow_incident`) starting with version 7.1.0.