---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Installed application Performance page

# Installed application Performance page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
The Performance page for an installed application presents details on the location and app version, the number of crashes and freezes, and CPU, memory, and I/O performance.
Note:  
Application performance metrics are available for the previous 2 hours, 24 hours, or 30 days. Select the required time window from the drop-down list to update the visualization.

One chart displays the application performance metrics, and the other displays the aggregated metric data for the selected time window.  
{#installed-app-health-form__table_qhx_3zy_zwb__entry__2}

| Field | Description |
|-|-|
| Total number of crashes - Last 2 hours | Aggregate number of crashes in the last 2 hours. Note: The number of crashes pertains to applications that emit a Windows application crash event (event id = 1000) on crashing such as Microsoft OneDrive, Microsoft Teams, Microsoft Excel, Microsoft OneNote, Microsoft PowerPoint, Microsoft Outlook, and Microsoft Word. |
| Number of crashes - Last 2 hours | Number of application crashes over the last 2 hours by version. |
| Total number of freezes - Last 2 hours | Aggregate number of freezes in the last 2 hours. |
| Number of freezes - Last 2 hours | Number of application freezes over the last 2 hours by version. |
[Table 1. Installed application crashes and freezes]

{#installed-app-health-form__table_qhx_3zy_zwb} {#installed-app-health-form__table_u3g_vlr_bgc__entry__2}

| Field | Description |
|-|-|
| Average CPU usage - Last 2 hours | Average CPU usage of the application. |
| CPU usage - Last 2 hours | The percentage of total processor (CPU) capacity consumed by the application. |
| Average memory usage - Last 2 hours | Average memory usage of the application. |
| Memory usage - Last 2 hours | The percentage of total memory or RAM consumed by the application. |
| Average I/O read - Last 2 hours | The average speed at which the application reads data from storage (for example, when opening a large file). |
| I/O read - Last 2 hours | The speed at which the application reads data from storage. |
| Average I/O write - Last 2 hours | The average speed at which the application saves data to storage (for example, when creating log files or saving a project). |
| I/O write - Last 2 hours | The speed at which the application saves data to storage. |
[Table 2. Installed application CPU, memory, and I/O performance]

{#installed-app-health-form__table_u3g_vlr_bgc}  
Note:  
You can filter the performance metrics by either searching by location of the device or by app version running on the device in a selected time period.