---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Installed application Devices page

# Installed application Devices page {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read  
The devices lists capture data regarding All devices, Active devices, and Impacted devices. This information helps with security and access control and provides insights into user behavior and application usage.
{#installed-app-users-form__table_lsb_btf_4wb__entry__2}

| Field | Description |
|-|-|
| Device | Active or impacted device that is connected to DEX. |
| Last logged-in user | Last logged-in user that accessed the device. |
| Last logged in location | Location of the device that the user most recently used. Note: The device location is important in an outage or emergency situation when it's important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas. |
| App version | App version installed on the device. |
[Table 1. All devices]

{#installed-app-users-form__table_lsb_btf_4wb}  
Note:  
* Both device name filter and app version filter are available on installed applications. You can use these filters to search all the devices listed in the <var class="keyword varname">dex_device</var> table.
* You can use the app versions drop-down list to search for all the versions present in the <var class="keyword varname">dex_application_version</var> table.
* The All Devices table lists devices where the app was accessed at least once (for Windows) and have the application installed (for macOS). This data refreshes every 24 hours.
* There can be multiple records for a device if it has multiple versions of the same application.
{#installed-app-users-form__ul_ang_dfk_33c}
{#installed-app-users-form__table_bmv_2dk_33c__entry__2}

| Field | Description |
|-|-|
| Device | Active or impacted device that is connected to DEX. |
| Last logged-in user | Last logged-in user that accessed the device. |
| Last logged in location | Location of the device that the user most recently used. Note: The device location is important in an outage or emergency situation when it's important to be able to locate impacted devices and users to assist. Device location data can be used to identify the extent and severity of the outage, prioritize restoration efforts, and direct resources to the affected areas. |
| App last accessed | Date and time when the application was last accessed by the device. Only Active devices page has this field. Note: The App last accessed field displays the date and time when the application was last accessed on the device. |
| Alerts | Number of active alerts for the application on the device. Only Impacted devices page has this field. Note: Select the alert count column to access the device alerts page. |
[Table 2. Active and impacted devices]

{#installed-app-users-form__table_bmv_2dk_33c}  
Note:  
* The Active devices list displays the Agent Client Collector (ACC) installed on their devices.
* By default, sorting is available only on the Impacted devices page and displays all devices on with ACC is installed for the latest 1000 records.
* The list displays active devices and refreshes every 5 minutes, a maximum of 1000 devices are listed. If no new data is available, the last available data is displayed.
{#installed-app-users-form__ul_h22_j4d_zfc}