---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Limitations

# Limitations in Proactive Engagement {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Some limitations apply when you create a metric rule and select a remedial action in Proactive Engagement.
Limitations in Proactive Engagement:

* Remedial action resolution type cannot be used if the remedial actions require any runtime parameters.
* Actionable notifications for LLM are supported starting with the Xanadu release. In the Vancouver release, the portal with NLU receives notifications.
{#limitations-proactive-engagement__ul_tkx_ntb_1cc}