---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Manage employee experience

# Managing employee experience with Digital End-User Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Monitor applications, devices, and networks; diagnose detected issues; execute remedial actions; and
analyze insights to improve employee experience over time using Digital End-User Experience (DEX).

## Employee experience management workflow {#manage-employee-experience__cf-using-parent-workflow}

Managing employee experience with DEX is a continuous cycle. Monitor the applications, devices, and networks your employees rely on. Diagnose the issues that DEX detects, execute remedial actions, and analyze insights and reports to identify trends and improve service over time. Complete these areas of work in the order that matches your
role and the incidents you're investigating.

* [Monitoring application performance](https://www.servicenow.com/docs/c2IdfwnA1oDT~NmQDyMphQ "You can track the health and performance of your organization's applications, devices, networks, and communication tools from the Service Operations Workspace. You can also detect deviations with metric rules and review agent policy coverage and system compliance.")

  Monitor application, device, and network performance in the DEX Workspace. Track system, installed, and web app metrics; investigate Zoom, Microsoft Teams, and Microsoft 365 call quality; and view agent policies and device compliance.
* [Incident investigation with DEX](https://www.servicenow.com/docs/KrnxY520latnx2Soz~UIsw "Service desk agents can diagnose and resolve issues for Digital End-User Experience (DEX) monitored devices from an incident record by using DEX diagnostics and suggested resolutions.")

  Diagnose device and application issues by using device health metrics and top-process snapshots. Apply suggested resolutions and remedial actions to speed up incident resolution. Run remedial actions and playbooks to resolve
  device and application issues in bulk or one at a time, and track the execution status of each action.
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