---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Using alert rules for DEX

# Using alert rules for Digital End-User Experience {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Alert rules set criteria and thresholds that trigger alerts when performance metrics and events deviate from specified parameters. Use these alerts to identify and address potential issues.

To access the alert rules page, navigate to WorkspacesService Operations Workspace and, in the primary navigation, select the Administration icon ![](). Select the Alert rules card.  
Note:  
When you initially install Digital End-User Experience (DEX), a set of preconfigured alert rules is available with the base system. These rules remain inactive on installation. For more information on how to activate them, see [Activate or deactivate alert rules](https://www.servicenow.com/docs/wmADqyJ8leDSptLdieuBcw "Activate or deactivate alert rules to control which conditions are monitored as your needs change."). If you delete these rules, they're permanently removed and can't be retrieved.

If you installed the DEX
Proactive Engagement application and added an alert action for any of the rules, the Action field shows the action that you added for that rule.

For details about the fields and their descriptions on the alert rules page, see [Alert rules page](https://www.servicenow.com/docs/9VLMuszff~6yaeRepjctTw "The alert rules page shows information about a specific rule, including its name, app type, rule type, application name, alert severity, and alert status.").

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