--- sourceDocument: Brazil IT Operations Management sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management Release : - brazil ft:locale : - en-US ft:publication_title : - Brazil IT Operations Management ft:clusterId : - itom bundleId : - itom workflow : - Technology --- # Monitor application performance # Monitoring application performance {#ariaid-title1} Release version: Brazil Updated October 22, 2026 ![](https://www.servicenow.com/docs/portal-asset/ico-clock) 2 minutes to read You can track the health and performance of your organization's applications, devices, networks, and communication tools from the Service Operations Workspace. You can also detect deviations with metric rules and review agent policy coverage and system compliance. Digital End-User Experience (DEX) provides proactive visibility into your organization's end-user experience and helps you diagnose issues. You do this work from the Service Operations Workspace, using features such as application and user navigation and trend analysis to identify the root cause of an issue. For information about opening the workspace, see [Open DEX Application and Device Health](https://www.servicenow.com/docs/UkpvRqpoIoNvEnTa3pl3jQ "Open DEX Application and Device Health to view your organization's end-user experience and use application and user navigation and trend analysis to identify the root cause of an issue."). For an overview of the landing page you see when you open it, including the Employee experience overview section and the devices world map, see [Landing page](https://www.servicenow.com/docs/ofotfQLqc7V5wR9nBlbdqA "The DEX landing page provides information about the total number of alerts, impacted devices, and a device world map."). ## What you can monitor {#monitoring-application-performance__what-you-can-monitor} The DEX Workspace lets you monitor across these areas: System performance : Track CPU, memory, disk, and I/O metrics to help prevent application bottlenecks and verify resource availability. See [Monitor system performance](https://www.servicenow.com/docs/Gh9wzfKZ~eSb6bcq3YWKXg "Monitor your organization's system performance by tracking CPU, memory, disk, and I/O metrics. Use these metrics to help prevent application bottlenecks, identify storage issues such as slow read or write speeds, and detect delays in data transfer."). User applications and network : Monitor an app's network from a selected device to spot issues early, review connection details, and inspect app connection stability, connection path, and live hops. See [Monitor your user apps network](https://www.servicenow.com/docs/g3yYOD4a6JAoXEqnfzMY6A "Monitor your app's network to maintain performance, reduce latency, and improve security. Track key metrics to spot issues early, optimize resource use, and fix problems before they impact users."). Installed and web application metrics : View CPU and memory usage for installed applications and metrics such as users, sessions, response time, page load time, and availability for web applications. See [View metrics of an installed application](https://www.servicenow.com/docs/p8I8RHRK4LXPnggxDZXCDw "View and monitor the CPU and memory usage of your applications to optimize performance and promoting efficient resource allocation.") and [View metrics of a web application](https://www.servicenow.com/docs/fZ7lEiT59WLULQQGk3jeyA "View metrics of a web application to get a comprehensive view of the performance of the application. Tracking these metrics over time can help you gauge the impact of changes made to the application and monitor its long-term performance."). Application identity information : Look up the URLs for the applications DEX tracks. See [View the domain or URL for a web application](https://www.servicenow.com/docs/AjoDsc02o7PVgS1EIZe1Dg "View the domain or web address of a web application to access the application."). Device Action Library : From a selected device, view the services and actions available for that device in the Digital End-User Experience Action Library. See [View actions in the Digital End-User Experience Action Library](https://www.servicenow.com/docs/lY0Vkfj0DHNStreFjKxz0w "View and use various services available for a device in the Digital End-User Experience Action Library."). Agent policies and system compliance : Review the agent policies used during check runs on associated CIs, and check whether devices adhere to your organization's application and policy compliance rules. See [View agent policies](https://www.servicenow.com/docs/UpPFSwnOIV7lA6d2JvNacA "View the agent policies used during check runs on the associated configuration items (CIs).") and [View system compliance](https://www.servicenow.com/docs/g4gjCQ7hVLfmrSDCQCDywg "View whether the devices are adhering to your organization's application and policy compliance rules. Use this data to identify potential security risks."). Communication tools : Monitor Microsoft Configuration Manager (MCM) client health, Microsoft Teams call quality, Zoom call quality, and Zoom room performance. See [MCM monitoring](https://www.servicenow.com/docs/TzD4F1LHhqVtAsRgJTtXLA "Microsoft Configuration Manager (MCM) monitoring provides estate-level visibility into MCM client health across all managed devices."), [Microsoft Teams call quality monitoring](https://www.servicenow.com/docs/tGE7P4Eelfw5SV2Y2p0xvg "Analyze user‑level call performance for Microsoft Teams. View call quality, network metrics such as jitter and packet loss, and session details to identify and fix communication issues."), [Zoom call quality monitoring](https://www.servicenow.com/docs/uVkWYduTu4y21EFbJ_n9nQ "Track Zoom call quality for users and monitor your organization's Zoom room performance. View call quality metrics, network performance data like jitter and packet loss to troubleshoot communication problems and improve user experience."), and [View Zoom room metrics](https://www.servicenow.com/docs/bR8jIGs9sYdnkcxJL_sqyQ "View detailed metrics for your organization's Zoom rooms using DEX."). ## Metric rules and alerts {#monitoring-application-performance__metric-rules-and-alerts} Metric rules set the criteria and thresholds that trigger alerts when performance metrics deviate from expected values. A set of preconfigured metric rules is available with the base system, but they remain inactive on installation. For details about how metric rules surface in the monitoring workflow, see [Using alert rules for Digital End-User Experience](https://www.servicenow.com/docs/Jrt4EOJnKkxDPSu_~SZXlA "Alert rules set criteria and thresholds that trigger alerts when performance metrics and events deviate from specified parameters. Use these alerts to identify and address potential issues."). ## Custom insights reports {#monitoring-application-performance__custom-insights-reports} Build custom reports on any performance metric collected on a device or application, filter by department, device list, or operating system, and save the report for repeat analysis. See [Create an insights report](https://www.servicenow.com/docs/mA12FrSe5NVb~tKD6n~aDQ "Build and run custom reports to uncover insights across your digital workspace. Use the capability to generate reports on any of the performance metrics on a device or application.").