---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Non-persistent VDI monitoring configuration

# Non-persistent VDI monitoring configuration {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can monitor non-persistent virtual desktop infrastructures (VDIs) with Digital End-User Experience (DEX) so your organization can track performance issues and troubleshoot device and application performance.

Non-persistent VDIs provide end users with a fresh desktop environment each time they log in. VDIs are a common choice for organizations requiring standardized and secure desktops, such as those in healthcare, education, or
customer support.  
Note:  
DEX supports monitoring non-persistent VDIs on VMware. Multi-user sessions aren't supported.

## Benefits of monitoring non-persistent VDIs {#monitoring-np-vdis__section_byw_fyy_vgc}

Monitoring non-persistent VDIs with Digital End-User Experience provides the following benefits:

Enhanced user experience
:   You can identify performance issues such as slow logins, crashes, or sluggish application and device performance, even after the desktop session ends.

Efficient troubleshooting
:   You can analyze device and application metrics data to pinpoint issues reported by employees, reducing guesswork in problem resolution.

## Configuration workflow {#monitoring-np-vdis__section_np_vdi_workflow}

To enable monitoring on a non-persistent VDI pool, complete the following tasks on a reference device used to create the golden image.

1. [Prepare agent deployment on a non-persistent virtual desktop infrastructure machine](https://www.servicenow.com/docs/3cgu29YQwKDkZUuv4HL6eg "Configure the preliminary settings on an instance to enable using the agent with a non-persistent virtual desktop infrastructure machine (NPVDI) machine. NPVDI agents gather data more quickly than traditional agents not enabled for an NPVDI.")

   Configure the preliminary settings on an instance to enable using the agent with a non-persistent VDI machine. Non-persistent VDI agents gather data more quickly
   than traditional agents not enabled for a non-persistent VDI.

   See [Recommended VDI policies and configuration files for NPVDIs](https://www.servicenow.com/docs/Dq7SxtF7GINvyOCG3eBUIw "VDI policy and VDI configuration file records to activate on your instance so that DEX can monitor non-persistent (NP) Virtual Desktop Infrastructures (VDIs).") for the list of policies recommended for non-persistent VDIs.
2. [Enable the DEX browser extension](https://www.servicenow.com/docs/ccKxCpLIErooQjV_p0_8Yw "Activate the DEX Chrome or Edge extension on your system to collect different operational or performance-based metrics for the web applications.")

   Install the DEX browser extension on the reference device for monitoring web applications.
3. [Enable a non-persistent virtual desktop infrastructure agent](https://www.servicenow.com/docs/m6zTEPVX0DLis1CicW0t_w "Configure an agent to enable it to work in a non-persistent virtual desktop infrastructure (NPVDI) environment. NPVDI agents are self-sufficient and start running checks immediately.")

   Configure an agent to enable it to work in a non-persistent VDI environment. Non-persistent VDI agents are self-sufficient and start running checks immediately.
{#monitoring-np-vdis__ol_bnh_t4y_skc}