---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Remedial action

# Remedial action {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A remedial action runs on an end-user device to resolve an issue. To select remedial action as a resolution type, the remedial action framework must be installed.
With remedial actions, you can trigger an action on the end-user device. With the user's consent, different remedial action types are available to resolve the issue.

* Execute an action on the end-user device. The user can create their own remedial action.
* If there are any existing Virtual Agent topics, these can be populated as a resolution to the end user.
* When the metric rule criteria are met, a catalog item is displayed for the user to fill in and submit.

{#remedial-action__ul_lys_zss_xbc}

To create your own remedial action, see [Configure the Remedial Actions Framework](https://www.servicenow.com/docs/access?context=config-remedial-action-fw&version=brazil&pubname=brazil-it-service-management&ft:locale=en-US).