---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Device issue remediation

# Device issue remediation {#ariaid-title1}

Release version: Brazil  
Updated October 23, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
You can create a remedial action or modify an existing one after you configure the remedial action framework. Remedial action enables you to trigger an action on the impacted device.

## Single device remedial action {#remediate-issue-device__section_axx_vkg_cgc}

You can execute a remedial action on a single device by navigating to the device health page to resolve the issue. You can view the details of all the remedial
actions applied and their status.

## Bulk remedial action {#remediate-issue-device__section_zlz_tlz_bgc}

Remedial actions on multiple devices enable DEX engineers and computing teams to manage the health of the end-user experience proactively. DEX engineers can select multiple devices to execute the remedial action at the same time. Remedial actions are available for bulk remediation when a DEX administrator selects the Available for bulk remediation option for a remedial action. After the bulk remedial action is executed, DEX engineers can view the status of the remedial action executed on the selected devices.