---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Resolutions

# Resolutions for Proactive Engagement {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
A resolution is information that helps end users self-solve an issue, or a remedial action that runs on the end-user device.
The resolution information is provided to the end user through the methods in the following table.
{#resolutions__table_kf3_fss_xbc__entry__2}

| Resolution type | Description |
|-|-|
| Remedial Action | [Remedial action](https://www.servicenow.com/docs/eGskXJsDksnFDDVFYLbsKA "A remedial action runs on an end-user device to resolve an issue. To select remedial action as a resolution type, the remedial action framework must be installed.") triggers an action on the end user device. |
| Create Incident | Incident that Digital End-User Experience creates with issue details when it detects the issue based on the metric rule, so that an agent can resolve the issue. |
| Self-help instructions | Set of instructions for the user to follow and resolve the issue. |
| URL | Link to any page (including knowledge base articles) with details about how to resolve the issue. |
[ ]

{#resolutions__table_kf3_fss_xbc}