---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Solve issues

# Solving digital experience issues {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
As an employee, use Desktop Assistant and Digital End-user Experience Self-service to check your device's health, run network diagnostics, review IT notifications, and self-resolve common device issues without opening a support ticket.

## Self-solving digital experience issues {#solve-digital-experience-issues__cf-using-parent-workflow}

When you experience a device or application issue, you can often resolve it yourself with Digital End-User Experience tools before contacting IT. Desktop Assistant gives you a dedicated interface on your device for network diagnostics, IT notifications, Employee Center access, and Virtual Agent chat. Digital End-user Experience Self-service lets you check your device's health from Desktop Assistant, Employee Center, or the ServiceNow Otto for ITSM
Virtual Agent and self-apply suggested resolutions.

* [DEX Desktop Assistant](https://www.servicenow.com/docs/Zto5N6Y5cah8LK2XpluxXA "DEX Desktop Assistant provides quick access to self-service and diagnostic tools, notifications about outages and announcements, and support resources.")

  Use Desktop Assistant to check your device's health, run network diagnostics, chat with ServiceNow Otto, open Employee Center, view outages, and see IT notifications on your desktop.
* [Using Digital End-user Experience Self-service](https://www.servicenow.com/docs/RT4N4YWjOmB5RQwcdBW4Kw "With Digital End-user Experience Self-service, you can monitor device performance using the Device health check feature available in Desktop Assistant and Employee Center, or conversationally through the ServiceNow Otto for ITSM Virtual Agent.")

  Use Digital End-user Experience Self-service to monitor your device's performance and apply suggested resolutions to common device issues, from either Desktop Assistant, Employee Center, or the ServiceNow Otto for ITSM
  Virtual Agent.
{#solve-digital-experience-issues__cf-using-parent-steps-ul}