---
sourceDocument: Brazil IT Operations Management
sourceDocumentLink: https://www.servicenow.com/docs/r/it-operations-management

 Release :

    - brazil

ft:locale :

    - en-US

ft:publication_title :

    - Brazil IT Operations Management

ft:clusterId :

    - itom

bundleId :

    - itom

workflow :

    - Technology


---

# Test device network connection

# Test network connectivity of your device {#ariaid-title1}

Release version: Brazil  
Updated September 10, 2026  
![](https://www.servicenow.com/docs/portal-asset/ico-clock) 1 minute to read  
Test your device's network connectivity to evaluate its performance. If the performance is below average, running a speed test helps diagnose if the issue is with your device or your internet service provider.

## Before you begin

DEX
Desktop Assistant \[sn_dex_desktop\] application must be installed. For more information, see [Install Application and Device Health](https://www.servicenow.com/docs/lvbU_Vdm6TylUJ9fpnKGcQ "Install the Digital End-User Experience (DEX) application (sn_dex) to start monitoring devices. Application and Device Health is included as a component of DEX.") and [Download and install Desktop Assistant](https://www.servicenow.com/docs/eU7eb7xWjk4P5iQLDZCJBg "Download and install Desktop Assistant by using operating system-specific installer commands, Desktop Assistant installers, or endpoint management solutions.").

Role required: sn_dex_desktop.user or sn_dex_desktop.admin

## Procedure

1. Log in to Desktop Assistant.  
   For more information, see [Open and log in to Desktop Assistant](https://www.servicenow.com/docs/YqsYD6Ph28WijN~188Butg "Open and log in to Desktop Assistant to get quick access to self-service tools, network tests, important notifications, and support resources.").
2. On the Desktop Assistant home page, select Network test.
3. On the Network Test page, select Test my network.  
   Desktop Assistant runs a network test, displays the download and upload speeds, rates network performance, and displays suggested steps to improve bandwidth if performance is below average.
4. **Optional:** Select the Network Details accordion to view the device and server names.